Taylor Broadway
Salt Lake City
Summary
Dynamic professional with a proven track record at Cyprus Credit Union, excelling in customer relations and sales. Achieved 30% above sales targets while training new hires and improving service quality. Strong analytical skills and effective communication enhance problem-solving and client retention strategies.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
Cyprus Credit Union
West Valley
02.2022 - 04.2025
- Delivered exceptional customer service to an average of 50 customers daily.
- Achieved monthly sales goals, exceeding targets by 30% annually.
- Managed account maintenance and provided assistance with account services.
- Resolved member inquiries promptly, ensuring precise and timely service delivery.
- Trained new hires on effective account management and product cross-selling techniques.
- Collaborated with team members and other departments to improve service quality.
- Proactively communicated with members to address financial needs.
- Received above-average promoter scores from customer satisfaction feedback.
- Sales associate
Cashier / Petcare / Stock Associate
Petsmart
12.2019 - 02.2022
- Delivered exceptional customer service while assisting with product selection and pet inquiries.
- Maintained animal health and safety by feeding, watering, and cleaning habitats per guidelines.
- Ensured store presentation through organized shelving, inventory rotation, and visual merchandising.
- Supported operations by multitasking across cashier, pet care, and stocking roles during peak hours.
- Educated customers on pet care practices to enhance animal welfare and foster informed decisions.
- Contributed to a versatile team environment with experience in customer service and retail operations.
- Provided knowledgeable service at the register and on the sales floor to enhance customer satisfaction.
- Demonstrated passion for animal welfare through dedicated care for various animals in store.
- Sales associate
Accountant/ Front Desk Receptionist
News Herald Company
11.2018 - 11.2019
- Monitored and recorded monthly newspaper usage, ensuring accurate bookkeeping for audits.
- Processed orders for subscribers preferring physical delivery, guaranteeing timely fulfillment.
- Managed front desk operations, greeting clients and providing administrative support.
- Collaborated with upper management to review supply reports and approve orders.
- Tailored sales strategies to effectively meet customer needs and enhance satisfaction.
- Provided front-line support to clients and team members, fostering effective communication.
- Maintained organized records and assisted with general office tasks for operational efficiency.
- Coordinated monthly usage reports with management for informed order approvals.
- Sales associate
Education
Associates - Accounting
Central Louisiana Technical college
Natchitoches, Louisiana08.2018
Skills
- Customer relations and service
- Accounting expertise
- Effective communication
- Training and development
- Analytical skills
- Problem-solving abilities
- Quick learner
- Active listening
- Service orientation
- Self-motivated
- Leadership and teamwork
- Solution selling strategies
- Accountability
- Succession planning
- Service provision
- Client retention strategies
- Sales proficiency
- Data entry
- Conflict resolution
- Attention to detail
- Problem solving
- Workload management
- Inbound phone calls
- Resolving issues
- Documentation and reporting
- Appointment scheduling
- Payment processing
- Sales expertise
References
Upon Request
References
References available upon request.
Timeline
Contact Center Representative
Cyprus Credit Union
02.2022 - 04.2025
Cashier / Petcare / Stock Associate
Petsmart
12.2019 - 02.2022
Accountant/ Front Desk Receptionist
News Herald Company
11.2018 - 11.2019
Associates - Accounting
Central Louisiana Technical college
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