Sheila Sanchez
Pueblo,CO
Summary
Results-oriented individual and highly effective at customer service. Expert negotiator, problem solver and organizer. Over 20 years of experience in banking and finance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking a professional position. Offering excellent communication and good judgment.
Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
22
22
years of professional experience
Work History
Contact Center Representative
UC Health Parkview
12.2023 - Current
- Ensured precise entry of radiology requests into patient files.
- Coordinate appointments for various radiology procedures including MRIs, CT scans, mammograms, ultrasounds, DEXA scans, nuclear medicine and PET scans
- Acting as a liaison between patients and providers and various hospital departments to ensure smooth operations, efficient use of resources and proper patient care
- Patient registration, coordinating and managing schedules, communicating instructions and verifying insurance
- Performing clerical duties, maintaining patient records, and processing necessary documentation
Loan Processor
Power Credit Union
06.2021 - 05.2022
- Worked with members via telephone to answer questions, process transactions and resolve issues
- Processed loans for dealers and prepared documents for underwriting by verifying client income, credit reports and other information.
- Audited consumer/mortgage loans ensuring all documents were within policy guidelines
- Processed title work and tracked titles
Collections Officer
Pueblo Government Agencies Fcu
01.2019 - 03.2020
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Monitored accounts for compliance with established payment plans and flagged non-compliances
Title Clerk
Pueblo County
03.2020 - 06.2021
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and renewals.
- Organized and prepared tax and title documents to transfer ownership of property.
Senior Member Service Representative
Security Service FCU
06.2003 - 06.2018
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Payment Processor
Parkview Medical Center
07.2022 - 12.2023
- Processed hospital payments efficiently.
- Analyzed hospital bills with patients.
- Worked with various teams to guarantee precise insurance billing.
- Facilitated direct patient interactions to arrange billing solutions.
Education
Diploma - General Studies
South High School
Pueblo, CO05.1990
Skills
- Customer Service
- Complaint Handling
- Title Research
- Employment Verification
- Customer Relations
- Bank Secrecy Act
- Dedicated Work Ethic
- Loan Processing Coordination
- Teamwork and Collaboration
- Credit Reports
- Attention to Detail
- Regulatory Compliance
- Loan Modification
- File Organization
- 10-Key Data Entry
- Analytical and Critical Thinking
- Banking Products and Services
- Monthly Audits
- Teller Procedures
Timeline
Contact Center Representative
UC Health Parkview
12.2023 - Current
Payment Processor
Parkview Medical Center
07.2022 - 12.2023
Loan Processor
Power Credit Union
06.2021 - 05.2022
Title Clerk
Pueblo County
03.2020 - 06.2021
Collections Officer
Pueblo Government Agencies Fcu
01.2019 - 03.2020
Senior Member Service Representative
Security Service FCU
06.2003 - 06.2018
Diploma - General Studies
South High School
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