Maria Madrigal
West Covina,CA
Summary
Results-oriented professional with experience in business development and driving collaboration to achieve optimal outcomes. Demonstrated the ability to implement effective training programs, manage high-volume operations, and establish performance metrics.
Overview
8
8
years of professional experience
Work History
BUSINESS DEVELOPMENT CENTER SUPERVISOR
Penske Automotive
El Monte, CA
03.2023 - Current
- Developed and implemented a modern training programs to enhance team performance and service quality
- Established key performance indicators to monitor team productivity and service effectiveness
- Collaborated with store managers to ensure seamless business development that align with their individual goals
- Interacted well with team members to build connections and nurture relationships
- Tracked employee attendance and punctuality addressing repeat problems quickly to prevent long-term habits
- Assisted in the implementation and organization of NUMA to direct business, enhance efficiency, and maximize business opportunities
Appointment Coordinator
Penske Automotive
El Monte, CA
11.2021 - 03.2023
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings
- Trained new team members on policies and procedures, ensuring they produce quality work
- Collaborated with team members to improve overall productivity and communication within the office
Starbucks Supervisor
Penske Automotive
El Monte, CA
03.2018 - 10.2021
- Responsible for creating schedules, hiring and training team members that fit the culture of the company
- Developed and implemented strategies to enhance employee performance and workplace efficiency
- Utilized conflict resolution skills to diffuse high emotional responses and reach a solution that preserves guest relationships
Education
Bachelor of Science -
California State University, Fullerton
Fullerton, CA12-2021
Skills
- Verbal and written communication
- Organized
- Adaptability to change
- Strong in cultivating relationships
- Task prioritization
- Resource allocation
Languages
Spanish
Timeline
BUSINESS DEVELOPMENT CENTER SUPERVISOR
Penske Automotive
03.2023 - Current
Appointment Coordinator
Penske Automotive
11.2021 - 03.2023
Starbucks Supervisor
Penske Automotive
03.2018 - 10.2021
Bachelor of Science -
California State University, Fullerton