Maria Maldonado
Orlando,United States
Summary
Dynamic consumer experience specialist with a proven track record at Advent Health Orlando, excelling in customer service and problem-solving. Adept at enhancing patient satisfaction through effective communication and teamwork. Skilled in Epic and fluent in Spanish, I thrive in fast-paced environments such as call centers and referrals department, ensuring compliance and accuracy in all tasks.
Overview
19
19
years of professional experience
Work History
Consumer Experience Spec II
Advent Health Orlando
Orlando, FL
07.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Call center experienced remote work
- Handled an influx of referral orders
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Patient Services Representative
Ryan Nene Community Health Center
Manhattan, NY
02.2008 - 12.2017
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient intake processes, ensuring compliance with health regulations and privacy standards.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for medical staff.
- Trained new employees on customer service protocols and clinic procedures to improve team efficiency.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Medical Receptionist
Manhattan Diagnostic Radiology
Manhattan, NY
07.2006 - 01.2008
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification and pre-authorization processes for diagnostic procedures.
- Maintained patient records and ensured compliance with HIPAA regulations.
- Assisted in training new staff on office protocols and customer service standards.
Education
High School Diploma -
East Side Community High School
Manhattan, NY06-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Epic
- Vyne
- Cerner
- Fluent in Spanish
Timeline
Consumer Experience Spec II
Advent Health Orlando
07.2018 - Current
Patient Services Representative
Ryan Nene Community Health Center
02.2008 - 12.2017
Medical Receptionist
Manhattan Diagnostic Radiology
07.2006 - 01.2008
High School Diploma -
East Side Community High School