Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra L. Billington

Brockport,New York

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clinical Coding position. Ready to help team achieve company goals.

Overview

27
27
years of professional experience

Work History

Med Svcs Coord Spec II

Excellus BCBS
06.2001 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments. Prior to Vendor Management Team worked in CS as an OUC to support not only our Medical Intake Team but CS Reps with questions/concerns with claims, Auth or Benefit issues and any escalated Supervisor calls that needed resolution. Compkleteing of reports and assist in Reps individual training and Peer 2 Peers.
  • Skilled at working independently and collaboratively in a team environment. Working Ifacets claims queues and forwarding to correct department or setting them up for review. Working claims for Team that may not be in for the day to insure timeliness.
  • Proven ability to learn quickly and adapt to new situations. Support the productivity requirements set for EviCore.
  • Completing the my individual multiple reports between EviCore and our Vendor Management Department on a daily basis. Completing reports to work within Team to assure quality. Making sure emails are responded to from our Internal Blue Card Claims department on any Retro Review or EviCore Auth question.
  • Demonstrated respect, friendliness and willingness to help wherever needed within Team and with other outside Teams. Have worked with Credentialing Team as well as with Clinical Coding dept. Enjoy being able to assist other teams and expand my network within the company.
  • Assisted with day-to-day operations, working efficiently and productively with all team members. Completing my individual multiple reports between EviCore and our Vendor Managment Department on a daily basis. Completing reports to work within Team to assure quality. Making sure emails are responded to from our Internal Blue Card Claims department on any Retro Review or EviCore Auth question.

Customer Service Representative

Ray Ban Sun Optics
01.1999 - 10.1999
  • Handled customer inquiries regarding sunglass orders to ensure proper shipment and Customer satisfaction.
  • Handled incoming as well as outgoing calls to Spanish speaking customers to resolve orders.
  • Posted check payments on system as well as ensuring placement to correct company accounts. Handled returns of repairs or exchanges.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collections Representative

RG&E/Addeco
02.1997 - 01.1999
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills including referral to agencies for assist and payment arraingments.
  • Negotiated to collect balance in full.
  • Resolved challenging Supervisor calls with friendly but firm strategies.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.

Education

High School Diploma -

Benjamin Franklin High School
Rochester, NY
06.1984

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Languages

English
Native or Bilingual

Timeline

Med Svcs Coord Spec II

Excellus BCBS
06.2001 - Current

Customer Service Representative

Ray Ban Sun Optics
01.1999 - 10.1999

Collections Representative

RG&E/Addeco
02.1997 - 01.1999

High School Diploma -

Benjamin Franklin High School

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Mayra L. Billington