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Dynamic customer service professional with extensive experience at Evolent Health, adept at resolving complaints and enhancing customer loyalty. Skilled in call center operations and complaint handling, demonstrating strong communication and empathy. Proven ability to manage sensitive information while ensuring compliance with regulations, fostering trust and satisfaction among clients.

Professional with strong background in customer service within healthcare sector. Capable of resolving complex issues with effective communication and problem-solving skills. Known for fostering team collaboration and flexibility in dynamic environments. Possesses key skills in conflict resolution, empathetic listening, and data management, consistently driving positive outcomes.

I am a multifaceted customer service representative skilled in coding and billing claims, accounts resolution, processing payments, appeals and authorization or claim denials. I have the experience proven to resolve issues in a timely manner in order to enhance workflows which ensures exceptional client experiences in the healthcare industry.

Maria Martinez

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Provider Customer Service Representative

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Food Service Worker

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