Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Martinez

Hidalgo

Summary

Proven sales associate with a track record of enhancing customer satisfaction and boosting team productivity at HKG Duty Free. Skilled in customer service and problem-solving, adept at fostering positive relationships and efficiently managing financial transactions. Demonstrates a commitment to achieving sales targets and expanding customer base through strategic market research and exceptional service.

Overview

10
10
years of professional experience

Work History

Sales Associate

Ulta
04.2021 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Salesperson

South Texas Hair Supply
01.2019 - 04.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Salesperson

El Rey De Los Pefumes
03.2016 - 01.2019
  • Resolved customer concerns, fostering trust and enhancing brand reputation.
  • Developed sales strategies to penetrate new markets and expand customer base.
  • Utilized customer relationship management software to track leads and manage follow-ups.
  • Conducted market research to identify emerging trends and customer preferences.

Sales Associate

HKG Duty Free
06.2015 - 03.2016
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Medical Assitant -

South Texas College
McAllen, TX
05-2007

GED -

Memorial High School
McAllen, TX
05-2005

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Sales Associate

Ulta
04.2021 - 12.2024

Salesperson

South Texas Hair Supply
01.2019 - 04.2021

Salesperson

El Rey De Los Pefumes
03.2016 - 01.2019

Sales Associate

HKG Duty Free
06.2015 - 03.2016

Medical Assitant -

South Texas College

GED -

Memorial High School
Maria Martinez