Maria Masood
New York,USA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Healthy sadc
New York, USA
11.2024 - Current
- Delivered effective staff training sessions to enhance team knowledge and skills in patient care practices.
- Led diverse teams to achieve operational goals while fostering a collaborative and motivating work environment.
- Evaluated employee performance through structured assessments and provided constructive feedback for professional growth.
- Implemented process improvements to streamline workflows and optimize patient care efficiency.
- Resolved conflicts among team members by facilitating open communication and promoting effective teamwork strategies.
Payroll customer service
Hcs direct home care
New York, USA
09.2024 - 11.2024
- Resolved payment issues by efficiently analyzing discrepancies and implementing effective solutions.
- Facilitated benefits enrollment support by guiding clients through the application process and ensuring compliance with policy requirements.
- Managed customer accounts by maintaining accurate records and addressing inquiries to enhance client satisfaction.
- Managed daily operations, including customer service, budgeting, accounting, and payroll.
- Evaluated current policies and procedures related to providing exceptional customer service experiences.
- Greeted customers in a friendly manner and provided customer service.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
Program Director
Social adult day care
New York, USA
10.2021 - 06.2024
- Facilitated staff training sessions to enhance team members' skills and ensure consistent care delivery.
- Directed a multidisciplinary team to foster collaboration and achieve organizational goals.
- Engaged with clients to build trusting relationships and assess their satisfaction with services provided.
- Spearheaded the development of innovative programs aimed at improving client outcomes.
- Ensured compliance with regulatory standards by implementing best practices and conducting regular audits.
Teller
Dime community bank
New York, USA
03.2020 - 09.2021
- Managed cash handling processes to ensure accuracy and security in financial transactions.
- Enhanced customer service experiences through effective communication and problem resolution.
- Oversaw account management activities to maintain strong client relationships and satisfaction.
- Executed transaction processing efficiently to support prompt and accurate customer service.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Home Health Aid
S & A home unified homecare
New York, USA
06.2019 - 09.2019
- Prepared nutritious meals in accordance with dietary restrictions and preferences of clients.
- Supported clients in mobility activities to enhance independence and safety.
- Monitored vital signs and health indicators to ensure client well-being.
- Assisted clients with personal hygiene tasks to maintain dignity and comfort.
- Provided companionship and engaged in meaningful activities to enhance the emotional well-being of clients.
- Reminded clients to take medications on schedule to ensure adherence to their health plans.
Cashier
Coffee and donuts
New York, USA
01.2017 - 06.2018
- Managed cash handling procedures to ensure accurate financial transactions and minimize discrepancies.
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Processed transactions efficiently to enhance customer satisfaction and streamline the checkout experience.
- Maintained cleanliness of the workspace to uphold health and safety standards and create an inviting environment.
- Promoted special offers effectively to increase customer interest and drive sales.
Education
Bachelor of economics - Economics and political science
Fatima Jinnah high school
Skills
- Accuracy
- Adp Workforce Now
- Cash Handling
- Cashier
- Communication Skills
- Consulting Experience
- Food Preparation
- Food Safety Experience
- Inventory Control
- Microsoft Excel
- Microsoft Windows
- Stocking
- Supervisory Experience
- Employee training
- Process improvement
- Customer service
- Team building
- Conflict resolution
- Workflow optimization
- Time management
- Communication skills
- Relationship management
- Staff discipline
- Training and mentoring
- Goal oriented
- Safety protocols
- Inventory control
- Decision-making
- Attention to detail
Certification
Food protection, 2017
Timeline
Supervisor
Healthy sadc
11.2024 - Current
Payroll customer service
Hcs direct home care
09.2024 - 11.2024
Program Director
Social adult day care
10.2021 - 06.2024
Teller
Dime community bank
03.2020 - 09.2021
Home Health Aid
S & A home unified homecare
06.2019 - 09.2019
Cashier
Coffee and donuts
01.2017 - 06.2018
Bachelor of economics - Economics and political science
Fatima Jinnah high school