CAREESE GOUDEAU
Houston
Summary
Focused customer service agent seeking to secure a challenging position that makes full use of expertise in building customer relations. Over 5 years' experience delivering a vast range of information and services to diverse customers.
Overview
15
15
years of professional experience
Work History
Receiving Supervisor
Kroger
Houston
01.2024 - 02.2026
- Supervised receiving operations for accurate inventory management.
- Ensured accurate documentation of received goods and inventory levels.
- Monitored and maintained accurate receiving records for all incoming shipments.
- Communicated effectively with vendors regarding delivery issues or discrepancies.
- Coordinated department priorities and led efforts to achieve on-time delivery.
- Oversaw workers and assessed completed tasks to ensure performance standards.
- Structured shipping documents for streamlined filing and quick access.
Customer service Rep
Conduent
01.2021 - 01.2023
- Manage Incoming calls listening to customers' concerns, issues and questions.
- Resolve these concerns and answer any questions to the best of my ability.
- Assist with post orders, tracking, billing and filing shipping investigations if needed.
- Also assisted with any tech issues with the product to get everything back to working accordingly.
- Running diagnostics setting up repairs etc.
- (WFH)
Mail Carrier
USPS
01.2017 - 01.2020
- Sorted mail and packages for timely delivery along assigned route.
- Navigated computer software to enhance customer service experience.
- Maintained record changes and prepared written reports for management review.
Shipping clerk
Walmart distribution center
01.2011 - 01.2017
- Coordinated shipments of products, materials, and supplies to ensure timely delivery.
- Verified order accuracy and prepared shipment paperwork while operating warehouse equipment as needed.
- Enhanced time management and prioritization skills in fast-paced environment.
Education
High school diploma - COMMUNICATION
north shore sr. high
06-2008
Skills
- Inventory management
- Shipping and receiving
- Warehousing operations
- Process optimization
- Accuracy
- Attention to detail
- Documentation accuracy
- Time management
- Time organization
- Team collaboration
- Effective communication
- Leadership skills
- Problem solving
- Computer skills
- Active listening
- Empathy
Timeline
Receiving Supervisor
Kroger
01.2024 - 02.2026
Customer service Rep
Conduent
01.2021 - 01.2023
Mail Carrier
USPS
01.2017 - 01.2020
Shipping clerk
Walmart distribution center
01.2011 - 01.2017
High school diploma - COMMUNICATION
north shore sr. high