Dynamic operations leader with extensive experience, excelling in warehouse efficiency and team management. Proven track record in shipping and receiving, enhancing accuracy and reducing discrepancies. Strong interpersonal skills foster collaboration, while certified forklift operation ensures safety and productivity. Committed to driving performance and achieving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receiving Supervisor
UNFI, United Natural Foods
08.2025 - Current
Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
Prepared incident reports and gathered data when accidents occurred on receiving floor.
Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
Operations Manager
UNFI, United Natural Foods
12.2021 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Shift Lead Supervisor
Hello Fresh
09.2016 - 12.2020
Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Promoted a positive work environment through open communication and effective conflict resolution strategies.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
Ensured compliance with company policies, safety regulations, and industry best practices.
Improved team efficiency by implementing effective scheduling and task delegation.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Coordinated cross-functional teams during peak hours or special events to ensure adequate staffing coverage throughout all areas of operation.
Assisted in the development of sales strategies, leading to increased revenue generation for the business.