Maria-Matalena Faletogo
Tampa,FL
Summary
Accomplished Store Manager with a proven track record at Handy Foods, enhancing customer satisfaction and streamlining operations. Expert in inventory management and team leadership, I excel in customer service management and problem-solving, significantly improving store efficiency and client relations without exceeding a 55-word limit.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Handy Foods
2021.03 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Auditor
WIS
2020.11 - 2021.03
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Store Manager
Dollar Tree Stores
2015.06 - 2020.10
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
CPT - Pharmacy Technician
Everest College
Largo, FL08.2011
GED - GED
South Seattle Community College
Seattle, WA08.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Team motivation
- Recruiting and Hiring
- Supply Ordering
- Policies and Procedures
- Store displays
Certification
Servsafe Certification
Timeline
Store Manager
Handy Foods
2021.03 - Current
Auditor
WIS
2020.11 - 2021.03
Store Manager
Dollar Tree Stores
2015.06 - 2020.10
CPT - Pharmacy Technician
Everest College
GED - GED
South Seattle Community College