Maria Mata Morales
Jacksonville,NC
Summary
Experienced professional with a successful history at Fifth Third Bank, consistently delivering exceptional customer satisfaction through strong relationship building and efficient transaction processing. Demonstrated expertise in roles requiring meticulous attention to detail and exceptional customer service skills, as well as effective account management. Proficient in loans and skilled at resolving issues, committed to elevating financial service standards.
Overview
6
6
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Kannapolis, NC
08.2022 - 07.2024
- Answered customer questions and explained available services such as deposit accounts, saving accounts, and loans.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Handled customer questions and complaints in a timely manner.
- Communicated with customer in person, phone, and email.
Customer Service Representative
Fifth Third Bank
Concord, NC
08.2021 - 08.2022
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer withdrawals, deposits, and check cashing.
- Balanced my drawer at the end of the shift with no discrepancies.
- Have conversations with customers and identify a solution/need that they may have and walk them over to a banker.
- Ordered branch supplies and made sure everything was well stocked and organized.
- File, scan, and upload documents as needed to help out other employees.
Cashier
Fiesta Mexicana Grill
Concord, NC
07.2018 - 07.2021
- Worked the cash register and would balance the register at the end of the night.
- Would answer all phone calls and address customers concerns as needed.
- Would take all to go orders and cash out all checks in the dining room.
Education
A.L. Brown High School
Kannapolis, NC06.2019
Skills
- Customer Service
- Attention to Detail
- Relationship Building
- Issues Resolution
Languages
Spanish
Limited Working
Timeline
Personal Banker
Fifth Third Bank
08.2022 - 07.2024
Customer Service Representative
Fifth Third Bank
08.2021 - 08.2022
Cashier
Fiesta Mexicana Grill
07.2018 - 07.2021
A.L. Brown High School