Maria McDaniel-Hernandez
Bentonville,Arkansas
Summary
A committed and highly-resourceful administrative professional, with international and multi-industry experience, specializing in customer service, corporate relations, audits and investigations, reporting and documentation, translation services, communications, correspondence, and data entry. A proven track record of working with staff and management to provide technical, administrative, and organizational support to achieve key goals. Excels at applying keen analytical and planning skills across industries to facilitate success. A driven and dynamic producer, who strives to support and empower an organization during periods of growth and prosperity.
Overview
16
16
years of professional experience
Work History
Local Officer Administrator Assistant
ARKANSAS DEPARTMENT OF HUMAN SERVICES
03.2021 - Current
- Register daily applications for Snap, Medicaid, Arkids for clients using the Arkansas Integrated Eligibility System (Aries)
- Determine what applications need to be expedite after screen the client by telephone or through the window and address to the case worker to process
- Reschedule appointments into the system
- Answer the phone calls and resolve the questions to the client using the ARIES software and input into the logs critical cases that need immediate attention by the supervisor
- Working at the front window help clients daily with all the questions and inquire each case to provide the best solution
- Include into the log the urgent cases that need to be review by the supervisor in 48 hours
- Help the Hispanic population who don’t speak English about the government programs and how they can apply online or fill it out the hard copy application.
Clerk Associate Store Representative
WALMART ASSOCIATE STORE
01.2019 - 01.2021
- Processed customer transactions by cash register ensuring compliance with company policies and procedures for different payment types and items sold
- Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, resolved customer issues
- Priced merchandise appropriately according to Walmart policies.
Specialist II for Store Payables Team
WALMART GLOBAL BUSINESS SERVICES
01.2016 - 01.2019
- Reviewed and audited U.S
- Vendor invoices and documentation for accuracy and adherence to internal business guidelines
- Met production and quality standards set by store payables team
- Approved or rejected vendors’ invoices for Goods for Resale (GFR) and Goods Not for Resale (GNFR), explaining the reasons
- Keyed the invoices for GNFR and GFR, using Captiva and BPM Walmart programs
- Helped new associates from the area resolve questions regarding their tasks.
Specialist I for Mail and Prepping Team
WALMART GLOBAL BUSINESS SERVICES
01.2015 - 01.2016
- Acted as primary technical coordinator for entire department
- Prepared all the daily marketing invoices to be processed for payment in the same day
- Assisted with biweekly delivery process of more than 7,000 payroll checks
- Provided Spanish translations as needed with Puerto Rican vendors
- Researched mail, using different tools provided by Walmart to ensure accurate routing to departments within GBS-NA.
Local Officer Administrator Assistant
ARKANSAS DEPARTMENT OF HUMAN SERVICES
01.2012 - 01.2015
- Screened incoming calls, directed calls to appropriate areas, and transcribed and delivered messages
- Greeted and assisted clients with completing necessary forms while providing government program information
- Translated for Spanish-speaking clients and served as primary interpreter in other departments for caseworkers and investigators
- Prioritized applications for expedition, scheduled appointments, and provided appointment letters to clients
- Entered confidential Food Stamp and Medicaid data into the Government Answer program.
Interpreter
ROGERS SCHOOL DISTRICT
01.2010 - 01.2011
- Interpreted for non-English-speaking parents at conferences.
Corporate Relations
CARULLA VIVERO S.A.
01.2008 - 01.2009
- Directed and coordinated visits for vendors, clients, and potential customers to headquarters and distribution centers, presented company and brand, explained processes and quality control, and developed positive relationships with potential clients
- Oversaw company website by adding and editing data from all departments
- Won ninth place on an activity organized by headquarters in order to provide ideas on how to improve sales and customer loyalty
- Among 2,830 entries, I suggested we needed to develop a marketing strategy, where we invited all of our clients to tour our facilities and witness for themselves the organization, quality control, and advantages of doing business with us.
Education
Degree in Social Communications and Journalism -
UNIVERSIDAD DE LA SABANA
Chia, Colombia01.1996
Skills
- Microsoft Office Suite
- Host
- Captiva
- Direct Commerce Portal Software
Languages
Fluent in Spanish.
Professional Development
- American Language Program, University of Georgia.
- Speaking with Impact and Motivation, Wal-Mart Continuing Education Program.
- Excel 101 and SAP, Wal-Mart Continuing Education Program.
- Lean Six Sigma White Belt Course, Wal-Mart Continuing Education Program
- English as a Second Language, Adult Education Center, Northwest Arkansas Community College, Rogers, Arkansas
Volunteer Experience
Supported Walmart call center to assist the associates impacted by Hurricane Harvey.
Timeline
Local Officer Administrator Assistant
ARKANSAS DEPARTMENT OF HUMAN SERVICES
03.2021 - Current
Clerk Associate Store Representative
WALMART ASSOCIATE STORE
01.2019 - 01.2021
Specialist II for Store Payables Team
WALMART GLOBAL BUSINESS SERVICES
01.2016 - 01.2019
Specialist I for Mail and Prepping Team
WALMART GLOBAL BUSINESS SERVICES
01.2015 - 01.2016
Local Officer Administrator Assistant
ARKANSAS DEPARTMENT OF HUMAN SERVICES
01.2012 - 01.2015
Interpreter
ROGERS SCHOOL DISTRICT
01.2010 - 01.2011
Corporate Relations
CARULLA VIVERO S.A.
01.2008 - 01.2009
Degree in Social Communications and Journalism -
UNIVERSIDAD DE LA SABANA
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