Maria Medina

• Provided excellent care for this one patient for six years
• Care for pediatric trach and g-tube-dependent patients, is also cardiac with autistic and special needs care
• Assisted patient, two siblings, mom and dad with their son who has disabilities
• Bathed, groomed, bowel movements
• Assisted with 80% of g-tube feedings
• Trach and Mist compressor monitoring
• Accurately administer medications through g-tube
• Changed trach weekly, trach care daily
• G-Tube care daily and placement
• Monitored 100% of patient's vitals
• Ensured all respiratory and feeding supplies are ordered monthly, stocked, and properly stored
• Motivated patient 100%
• Provided 100% safe and compassionate care
• Accompanied by all doctor and therapy appointments
• Maintained a well-maintained environment for this patient to strive mentally and physically
• Speak English, Spanish, and sign language to communicate with this patient arranged
• Accompanied patients to doctors' appointments
• Communicated well both verbally and in writing with clients, guardians, and medical professionals.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

• Selected as one of only fifty College of the Desert students to be able to join the first year of the College Corps program of 2022. Part of a partnership with the local community Find Food Bank. To provide food and fight hunger in all cities of the Desert to College of the Desert students as well. This program includes a living stipend of $7,000 and a $3,000 educational fund. Totaling $10,000.
• Remained current with training and sought new training opportunities to further personal growth.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Performed duties by applicable standards, policies, and regulatory guidelines to promote a safe working environment.
• Maintained energy and enthusiasm in a fast-paced environment.
• Collected and registered the personal information of food recipients including name, contact information, household demographics, and occupation information.
• Helped with office tasks, taking messages, scanning documents, and answering phone inquiries.
• Assisted with special events or programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Greeted visitors and answered questions about the program, requirements, and opportunities.
• Packaged up nonperishable food items for food bank visitors.
• Prepared and packaged boxes during the box assembly line phase.
• Helped visitors pick out food items from donations.
• Loaded and unloaded distribution trucks at the destination.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Knowledgeable of Epic electronic medical record use.
• Maintained a patient-focused, engaging and compassionate environment.
• Directed patients to exam rooms, and prepared for physician examinations.
• Obtained pre-and post-treatment vital signs and weight.
• Obtained patient medical history, medication information, symptoms, and allergies.
• Documented vital signs and updated health history of patients.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Administered ordered vaccines or medications to patients.
• Taught patients about medications, procedures, and care plan instructions.
• Scheduled appointments, and registered patients.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Verified appropriate lab couriers and had them pick up collected lab specimens.

COVID Testing Site

• Provided excellent customer service for more than 70 daily patients
• Verified patient information.
• Answered questions regarding processes, test type, and additional concerns to patients
• Performed 3 test models on patients (Antibodies, Antigen Nasal Swab, and PCR Nasal Swab).
• Disposed of bio-hazardous waste appropriately.
• Complied with all company policies and procedures and state and federal guidelines.
• Kept work area clean, stocked, and sanitized.
• Used personal protective equipment correctly to protect coworkers and patients
• Tracked collected specimens by initialing, dating, and noting times of collection
• Organized daily work based on collection priority
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

• Directed more than 40 patients per day to exam rooms, fielded questions, and prepared for physician examinations
• Collected and documented patient medical information such as blood pressure and weight
• Taught patients about medications, procedures and care plan instructions
• Completed clinical procedures and gathered patient data for physician interpretation
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
• Sanitized, restocked, and organized exam rooms and medical equipment
• Obtained client medical history, medication information, symptoms, and allergies
• Performed clerical duties, such as word processing, data entry, answering phones, and filing
• Obtained client medical history, medication information, symptoms, and allergies
• Collected histories, vitals, and current complaints via patient interviews

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
• Assembled tourniquets, needles and blood collection devices to prepare work trays
• Stocked phlebotomy cart or carrier with appropriate supplies
• Followed physician orders to correctly administer therapeutic phlebotomy
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
• Organized daily work based on collection priority
• Tracked collected specimens by initialing, dating and noting times of collection
• Monitored patients for reactions and verified sample quality
• Completed proper sanitation and cleaning of equipment and work areas between patients
• Used personal protective equipment correctly to protect coworkers and patients

• First three years as Leasing Agent for at this property of 311 apartments
• Last two years were as Property Assistant Manager
• Lived on property was to open all gates of laundry facilities
• Customer service, answering phone calls, setting up appointments with potential future tenants
• Handled prospect tours, credit checks, and prepared move-in charges and lease
• Ensured equal Fair Housing to every client
• Ensuring that new residents are properly moved in apartments including completing move-in inspection, signing lease agreements, and all necessary forms before turning in keys
• Conducting regular property inspections and recommending improvement if necessary
• Directing supervision of all maintenance and office personal
• Sending out renewal notices to residents before their lease is over
• Renewing and signing new lease agreements
• Assisted in rent collections, including following up on delinquencies, preparation of late notices, and assessment of late fees
• Receive and took action on all complaints and services from tenants
• Assisted Property Manager in coordination of tenant construction to ensure all rules and regulations are met and payments are processed
• Was in charge of marketing, and providing new creative ideas for move-in specials and raffles
• Made sure to follow up on all maintenance requests
• Exceeded goals through effective task prioritization and great work ethic
• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Provided excellent customer service for more than 50 daily clients
• Handled client calls, their tax questions, and client complaints
• Reviewed client income statements and related documentation
• Prepared federal and state tax returns for individuals
• Used appropriate adjustments, deductions, and credits to keep client taxes to minimum
• Calculate clients estimated income tax payments
• Maintain tax records and related documentation
• Helps clients in tax planning
• Saved client large amounts of money by uncovering eligibility for tax credits

• Answering phone calls, directing phone calls, scheduling appointments
• Opening and closing clinic
• Respond to customer inquiries or complaints
• Obtained 25% sales closing or greater on membership retail sales
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
• Prepared merchandise for sales floor by pricing or tagging

• Provided excellent customer service to more than 60 customers daily
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
• Greeted and interacted positively with customers, promoting specials and providing information on key product offerings
• Identified team weak points and implemented corrective actions to resolve concerns
• Organized implementation of new banners, displays, and menus
• Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
• Identified and addressed customer complaints to promoting satisfaction and loyalty
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Completed inventory counts and ordered merchandise.

• Excellent customer service to more than 60 customers daily
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Arrived on time and dressed professionally in clean company uniform.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Maintained clean and orderly workstation.
• Assisted customers with operating fuel pumps, explaining proper fueling techniques.
• Restocked and organized merchandise in front lanes
• Completed inventory counts and ordered merchandise
• Performed cash, card, and check transactions to complete customer purchases
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects

• Greeted over 50 customers per day and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeled items, and arranged according to size or color.
• Issued receipts and processed refunds, credits, or exchanges.
• Answered questions about store policies and addressed customer concerns.
• Informed customers of current store promotions to encourage additional sales purchases.
• Folded and arranged merchandise in attractive displays to drive sales.
• Maintained clean sales floor and straightened and faced merchandise.

• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Balanced cash drawer at beginning and close of shift.
• Understood restaurant menu, limited-time offers, and promotions to answer guest questions.
• Took orders for more than 40 customers daily at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Operated cash register to record transactions accurately and efficiently.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
• Resolved problems with orders quickly and offered refund or replacement
• Assisted customers in choosing menu items by providing food complementing information
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service