Maria Medina
Cypress,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
DJM Suspension
09.2001 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Secured, labeled and applied postage to materials to prepare items for shipment.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Processed required paperwork to expedite handling of shipped and received goods.
Data Entry Administrator
Murray & Sons Manufacture
03.1996 - 04.2001
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded proactively and positively to rapid change.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Education
High School Diploma -
NOCE
Anaheim, CA05-2025
Skills
- Microsoft Word
- Customer and client relations
- Filing
- Database entry
- Mail handling
- Microsoft PowerPoint
- Multi-line phone proficiency
- Purchase orders organization
- Training
- AP/AR
Timeline
Administrative Assistant
DJM Suspension
09.2001 - 08.2024
Data Entry Administrator
Murray & Sons Manufacture
03.1996 - 04.2001
High School Diploma -
NOCE
Similar Profiles
Sydney SharpSydney Sharp
Marketing Intern at DJM CapitalMarketing Intern at DJM Capital
Renee RiveraRenee Rivera
Director of Marketing & Events at DJM Capital PartnersDirector of Marketing & Events at DJM Capital Partners
Jaakeb RobinsonJaakeb Robinson
Excavator Operator at DJM ExcavationsExcavator Operator at DJM Excavations