Maria Medina
Los Lunas
Summary
Dynamic Store Manager with a proven track record at Michael Kors, excelling in customer service and problem-solving. Skilled in training and mentoring teams, I enhanced client satisfaction and increased sales through effective inventory management and personalized customer engagement. Committed to fostering positive relationships and driving business success.
Overview
13
13
years of professional experience
Work History
Store Manager
Michael Kors
03.2019 - Current
- Assisted in managing daily store operations and customer service activities.
- Learned inventory management systems to track stock levels and reorder supplies.
- Engaged customers to provide product information and resolve inquiries effectively.
- Created schedules to benefit team members as well as the needs of the business
- Observed sales trends to identify opportunities for enhancing product displays.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Lead Stylist
Alfred Angelo Bridal
06.2015 - 07.2017
- Led bridal styling sessions, ensuring personalized experiences for clients.
- Trained and mentored junior stylists in best practices and customer service techniques.
- Streamlined appointment scheduling processes, improving client flow and satisfaction rates.
- Collaborated with fellow stylists to create cohesive looks for fashion shows and events.
- Increased salon revenue by upselling products and services tailored to clients'' preferences.
Sales Associate
Isleta Casino & Resort
03.2013 - 07.2015
- Developed and maintained strong relationships with clients, resulting in repeat business.
- Trained new associates on product knowledge and sales techniques to improve team performance.
- Monitored inventory levels, ensuring optimal stock availability for customers at all times.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
Timeline
Store Manager
Michael Kors
03.2019 - Current
Lead Stylist
Alfred Angelo Bridal
06.2015 - 07.2017
Sales Associate
Isleta Casino & Resort
03.2013 - 07.2015
High School Diploma -
Los Lunas High School