Maria Medina-Andrade

• Effective and efficient allocation of resources.
• Improve systems, create and implement new processes.
• Control costs, mitigate risk, and improve overall project outcomes.
• Track, communicate, and facilitates all transition points between teams and departments.
• Communicate and implement change in a way that leads to less resistance from staff.
• Identify, attract, interview, select, hire and onboard employees.
• Plan, organize, and maintain successful company-sponsored events.
• Conduct regular status meetings to track progress against established milestones.
• Draft reports summarizing progress made on projects.

Value added:

• Process standardization
• Increased team productivity & output
• More agile process improvement initiatives
• Easier employee onboarding

• Ensure the integrity of patient information is maintained through regular quality assurance reviews conducted on a daily, weekly, and monthly basis.
• Develop specific departmental goals, standards, productivity metrics and objectives.
• Conduct data analysis to enhance productivity and efficiency.
• Establish standard operating procedures for all processes.
• Manage staff relations, including performance management, staff satisfaction, and conflict resolution.
• Oversee scheduling, recruitment, and payroll.

Value Added:

• Project management
• Implementation of an artificial intelligence software, with optical character recognition (OCR).
• Eliminated a backlog of over 30,000 records in an impressive timeframe of just 10 days.

• Developed and implemented a comprehensive patient access system to improve patient care
• Established policies, procedures, and training programs for new hires
• Implemented quality improvement initiatives to exceed organizational goals
• Developed data-driven reports on performance metrics
• Contributed to the development of annual department budgets
• Collaborated with other departments in order to ensure compliance with all regulations related to patient access operations
• Oversaw error workflows, resolving account discrepancies and addressing incomplete clinical information
• Accurately processed and reconciled daily cash receipts.
• Assembled registration paperwork and placed identification bands on patient.
• Checked stock to determine inventory level and placed orders for needed supplies.
• Assisted with resolving any issues that arose during the registration process.
• Monitored employee performance and provided feedback on areas of improvement.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Prepared monthly summary reports highlighting key metrics within the department.

• Mentored and trained new staff in the admissions department, monitoring the data collected in the admission process for accuracy
• Coordinated the daily activities of staff members in the department to ensure a high level of customer service, and ensure that all staff members in their department are complying with departmental, institutional, and national policies and regulations
• Oversaw financial aspects of the admissions department, such as the budget, and the resources needed by the department.
• Analyzed data from various sources to identify trends in patient access operations.
• Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
• Maintained awareness of government regulations, health insurance changes and financing options.
• Monitored employee performance and provided feedback for improvement.
• Identified opportunities to increase operational efficiencies through process changes or technological solutions.