Maria Melendez
Virginia Beach,VA
Summary
Committed and hardworking waitress and cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Counter Helper
Panda Express
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Tracked sales, service and rental records in computer system.
- Advised guests about available products and services to meet individual needs.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Got trained for open kitchen, sides and knowing the appropriate way to serve the food for the customers.
Waitress/Assistant Manager
El Rincon Tropical
10.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress
Plaza Azteca
03.2019 - 09.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
No Degree - Mechatronic Engineering
Universidad Autonoma De Colombia
ColombiaHigh School Diploma -
Fray Damian Gonzalez
Colombia07.2016
Skills
- Microsoft Office
- Food Handling Standards
- Social Perceptiveness
- Customer Needs Assessments
- Problem-Solving Skills
- Managing Multiple Tasks
- Cash Handling
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Counter Helper
Panda Express
01.2022 - Current
Waitress/Assistant Manager
El Rincon Tropical
10.2020 - 02.2022
Waitress
Plaza Azteca
03.2019 - 09.2020
No Degree - Mechatronic Engineering
Universidad Autonoma De Colombia
High School Diploma -
Fray Damian Gonzalez
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