MARIA MIGISHA
Phoenix,AZ
Summary
Energetically contributing to Favor's Generation, I used my office organization and exceptional patience to enhance client satisfaction, and streamline operations. I also improved service delivery by integrating effective customer care practices and organizational improvements. I also kept the workplace tidy, providing an area that was conducive for customers well being
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Favors Generation LLC
08.2024 - Current
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Implemented individualized care plans, addressing specific needs and preferences of each client.
- Monitored client health and behavior, promptly reporting changes to healthcare professionals.
- Coordinated recreational activities to promote social engagement and mental wellness among clients.
- Trained new staff on best practices for patient care and safety protocols, ensuring compliance with standards.
- Maintained accurate documentation of client progress and care provided, supporting effective communication with families.
- Advocated for clients' rights and preferences in care decisions, ensuring their voices were heard in the process.
Receptionist
Shoebill Stone House
01.2023 - 05.2024
- Greeted visitors and managed front desk operations to ensure professional first impressions.
- Provided administrative support to staff, ensuring smooth daily operations across departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Education
Certificate - Information Technology
TWENDE TECH ACADEMY
Uganda04-2024
High School Diploma - undefined
KISUBI MAPEERA SS
Uganda03-2024
Bachelor of Science - Nursing
Maricopa Community Colleges, Glendale Community College
Glendale, AZ01-2028
Skills
- Patience and understanding
- Reliability and punctuality
- Verbal and written communication
- Office Organization
- Word Processing
- Safety awareness
- Good customer care
- Listening Skills
- Front Office Management
- Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Employee of the Month - September 2025
Languages
Runyankole
Native or Bilingual
Rukiga
Native or Bilingual
Rutooro
Native or Bilingual
Luganda
Native or Bilingual
Timeline
Direct Care Worker
Favors Generation LLC
08.2024 - Current
Receptionist
Shoebill Stone House
01.2023 - 05.2024
High School Diploma - undefined
KISUBI MAPEERA SS
Certificate - Information Technology
TWENDE TECH ACADEMY
Bachelor of Science - Nursing
Maricopa Community Colleges, Glendale Community College