MARIA MILLER

• Administered medications, made appointments and collaborated with health care professionals, documented vital signs, helped to do daily exercises, provided emotional and mental support

• Conducted triage to enhance team efficiency, administered medications and vaccinations as per physician orders, assisted with medical procedures and maintained patient records, collaborated with healthcare teams for optimal patient care, educated patients on health maintenance and disease prevention

• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Supervisory position managing five Hospital Services Representatives. Processed hospital telephone orders and coordinated blood distribution. Endured orders were taken from hospitals and transfusion services correctly and reported the status of orders in a timely fashion. Oversaw deliveries and coordinated hospital pickups and returns. Irradiated blood and components and performed regular inventory maintenance.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Performed daily audit of aging reports and overdue accounts. Performed all aspects of collection process. Ran monthly billing of membership dues in excess of one million dollars each month.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Quickly and accurately counted drawers at start and end of each shift.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.