Maria Mino
Lynnwood
Summary
Dynamic professional with expertise in customer service, order fulfillment, and inventory management. Demonstrated ability to deliver exceptional service in high-pressure environments while maintaining operational efficiency. Proven track record of optimizing processes to enhance customer satisfaction and streamline operations.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Monroe
09.2025 - 03.2026
- Managed online orders using Walmart’s e-commerce system
- Coordinated order fulfillment and delivery, collaborating with store teams to streamline processes
- Maintained product knowledge and inventory awareness
- Ensured fast, accurate service in high-volume environment, enhancing customer satisfaction
- Prepared and bagged orders with attention to quality and care
- Supported inventory restocking and team operations, maintaining optimal stock levels
Server
Pier 88
Chattanooga
01.2022 - 03.2025
- Delivered excellent service in a high-volume, fast-paced restaurant
- Coordinated seating, addressed guest needs, and resolved issues to enhance dining experience
- Upsold menu items and promoted specials to increase sales and enhance guest satisfaction
- Trained new staff on service standards and menu knowledge to ensure consistent quality
- Maintained clean, organized dining areas
- Handled cash transactions and performed opening/closing duties
General Manager
Wok Express
Cleveland
09.2024 - 02.2025
- Managed daily restaurant operations to enhance team performance and customer satisfaction
- Oversaw scheduling, training, and staff development to ensure optimal team readiness and service quality
- Maintained food safety, sanitation, and compliance standards
- Managed inventory, ordering, and cash handling processes
- Delivered customer service and facilitated team communication to foster a positive dining experience
Education
High School Diploma -
Ivy Academy
Soddy, TN05-2020
Skills
- High-Volume Guest Service & Multitasking
- POS Systems & Cash Handling
- Upselling & Sales Techniques
- Customer Issue Resolution & Service Recovery
- Team Leadership & Staff Training
- Shift Coordination & Restaurant Operations
- Food Safety & Sanitation Standards
Timeline
Online Personal Shopper
Walmart
09.2025 - 03.2026
General Manager
Wok Express
09.2024 - 02.2025
Server
Pier 88
01.2022 - 03.2025
High School Diploma -
Ivy Academy