Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Miranda

Victorville,CA

Summary

Proven Head Waiter at IHOP, adept in high-volume dining and cash handling, enhanced customer loyalty through exceptional service quality and problem-solving. Skilled in maintaining cleanliness and fostering team collaboration, significantly contributing to restaurant revenue by upselling premium dishes.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.

Overview

18
18
years of professional experience

Work History

Restaurant Waiter

Eggs N ThingsInc
09.2021 - 05.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Head Waiter

IHOP
07.2005 - 06.2021
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.

Education

Secretarial Studies And Office Administration

Institute Colmbia
Mexico City

GED -

Escuela Tegnica 13
Mexico City
06.1983

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Cash Handling
  • Safe Food Handling
  • High-volume dining
  • Dining area maintenance
  • Team Player

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Waiter

Eggs N ThingsInc
09.2021 - 05.2023

Head Waiter

IHOP
07.2005 - 06.2021

Secretarial Studies And Office Administration

Institute Colmbia

GED -

Escuela Tegnica 13

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Maria Miranda