Maria Monroy
Miami,FL
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader and Trainer
Bento Sushi
09.2022 - 12.2023
- Independently executed opening and closing duties.
- Took the lead in training new staff and established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Front-of-House Team Member
Chick-fil-A
05.2023 - 08.2023
- Demonstrated exceptional versatility by mastering all front-of-house positions, including order taking, cashiering, drive-thru service, bagging, stuffing, drink preparation and customer relations.
- Maintained a commitment to excellence in customer service, consistently receiving positive feedback from patrons for efficiency, courtesy, and attention to detail.
- Played a key role in the onboarding and training of new employees, providing hands-on instruction on Chick-fil-A's service standards, operational procedures, and customer engagement.
Waitress/Server
Borrow A Bartender
05.2023 - 12.2023
- Collaborated in the successful execution of events by serving tables, ensuring impeccable hospitality, and contributing to the overall guest experience.
- Assisted in the seamless setup and breakdown of events, showcasing meticulous attention to detail in arranging event spaces, organizing table settings, and ensuring a visually appealing atmosphere.
- Contributed to the overall success of events by efficiently managing tasks such as beverage service, food replenishment, and responding promptly to guest requests.
Parking Attendant - F1
Job Squad
05.2023 - 05.2023
- Showcased expertise in managing parking logistics, optimizing space utilization, and ensuring a smooth and streamlined experience for event attendees.
- Collaborated closely with a team of parking attendants to implement strategic parking plans, effectively directing cars into designated areas and maintaining a safe and orderly environment.
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL05.2026
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2022
Certification
Excel Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front-of-House Team Member
Chick-fil-A
05.2023 - 08.2023
Waitress/Server
Borrow A Bartender
05.2023 - 12.2023
Parking Attendant - F1
Job Squad
05.2023 - 05.2023
Team Leader and Trainer
Bento Sushi
09.2022 - 12.2023
Bachelor of Science - Finance
Florida State University
High School Diploma -
Coral Reef Senior High School