Maria Montesdeoca
Midlothian,VA
Summary
Dynamic Teller Service Supervisor with proven expertise at Latino Community Credit Union in branch operations management and team leadership. Enhanced service quality through effective mentoring and conflict resolution, achieving a notable improvement in customer satisfaction. Skilled in cash handling and transaction processing, consistently ensuring compliance with regulations while fostering a collaborative work environment.
Overview
31
31
years of professional experience
Work History
Teller Service Supervisor
Latino Community Credit Union
07.2022 - Current
- Maintained compliance with banking regulations and internal policies to uphold organizational standards.
- Processed account transactions accurately while adhering to security protocols to safeguard customer information.
- Assisted in managing daily cash operations, ensuring accuracy in transactions and balancing cash drawers.
- End of day Branch balancing.
- Facilitated communication between management and staff, promoting a collaborative work environment.
- Monitored teller performance metrics, identifying areas for improvement to enhance service quality.
- Mentored new tellers, providing comprehensive training on bank products, services, and regulations.
- Managed cash inventory, ensuring sufficient funds were available for daily transactions without compromising security protocols.
- Identifying opportunities for upselling bank products and services.
- Maintain infernal documentation properly filed and continuously updated to ensure full compliance with infernal policy requirements.
- Verify check deposit files submitted through ATMs and mobile app to determine their posting to the account.
- Review reports of accounts with negative balance and returned checks to ensure outstanding amounts are covered. Is the established timeframe is exceeded, proceed with account closure and transfer the balances to charge-off.
- Process delinquency reports for personal, auto, and mortgage loans.
Foreign Trade and General Management Assistant
Andean Exotic Fruit
01.2001 - 02.2022
- Coordinate the logistics of banana shipments from Ecuador to several countries.
- Manage expense budgets, employee payments, and ensure all payments comply with legally mandated benefits
Teller Supervisor
Banco Del Pacifico
05.1995 - 08.2000
- Supervised daily teller operations, ensuring compliance with banking regulations and policies.
- Implemented process improvements that streamlined cash handling procedures, reducing transaction times.
- Resolved complex customer inquiries and disputes, enhancing overall client satisfaction and retention.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- ATM management: Daily Balancing, cash Replenishment, and roll replacement.
Education
High School Diploma -
Colegio De La Asuncion
Business Administration
Universidad Católica De Guayaquil
Guayaquil EcuadorSkills
- Branch operations management
- Operational risk management
- Team leadership
- Adaptable to change
- Cash handling expertise
- Transaction processing accuracy
- Teller support
- Conflict resolution techniques
- Problem-solving capacity
- Organized
- Time management proficiency
- Cash control
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Proactive and focused
- Attention to detail
- Willing to Learn
- Ability to Word under pressure
Languages
Spanish
Native or Bilingual
Timeline
Teller Service Supervisor
Latino Community Credit Union
07.2022 - Current
Foreign Trade and General Management Assistant
Andean Exotic Fruit
01.2001 - 02.2022
Teller Supervisor
Banco Del Pacifico
05.1995 - 08.2000
High School Diploma -
Colegio De La Asuncion
Business Administration
Universidad Católica De Guayaquil