MARIA MORA
Wilson,NC
Summary
Dynamic customer service agent skilled in delivering exceptional support and managing high-volume calls. Recognized for identifying quality issues and ensuring product excellence, leveraging strong communication and critical thinking skills to enhance customer experiences. Adaptable and quick to learn, ready to take on new challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
ALORICA
11.2025 - 04.2026
- Supported customers with service that built satisfaction and loyalty.
- Handled high-volume inbound calls in fast-paced setting while keeping service quality strong.
- Answered incoming customer calls and resolved inquiries and concerns.
- Processed online orders with accurate transaction entry and completion.
- Logged key details from member conversations for accurate follow-up and support.
- Reviewed benefits and policy details with members.
Quality Assurance Lab Tech - LEAD
REFRESCO BEVERAGES
10.2021 - 12.2023
- - Helped review quality requirements for manufacturing planning and supplier purchase orders to support compliance with standards.
- - Checked production processes to spot and address possible quality issues.
- - Suggested quality assurance improvements to support product release processes.
- - Compared test results with set specifications and control limits to help confirm acceptance.
- trained new hires and covered shifts when necessary
Human Resources Assistant
REFRESCO BEVERAGES
04.2021 - 10.2021
- - Screened applicant resumes and coordinated interviews to identify qualified candidates.
- -Organized New-Employee packages and help during Orientation Day
- - Organized office supplies and documents to streamline workflow.
- -Categorized and stored paperwork systematically for easy retrieval.
Sales Associates
LIDL US
01.2019 - 02.2021
- -Maintained calm demeanor while resolving customer issues in busy, high-stress situations.
- -Processed returns, exchanges, and refunds to ensure customer satisfaction.
- -Operated cash register efficiently in a fast-paced environment.
- -Prepared merchandise for Arranged merchandise on sales floor to enhance visibility and accessibility. (Pricing and Stocking Shelves)
Education
DENTAL ASSISTANT CERTIFICATION -
UNC DENTAL
08-2024
HIGH SCHOOL DIPLOMA -
WISON EARLY COLLEGE ACADEMY
05-2016
AA DEGREE - Associates of Arts
WISON EARLY COLLEGE ACADEMY
05-2016
Skills
- Bilingual
- Team Contributor
- Sophisticated Interpersonal Skills
- Empathetic Communicator
- Organized
- Outstanding Customer Service
- Critical Thinker
- Adaptive/Flexible
- Fast & Curious Learner
- Tech Savvy
- Strong-willed
Timeline
Customer Service Agent
ALORICA
11.2025 - 04.2026
Quality Assurance Lab Tech - LEAD
REFRESCO BEVERAGES
10.2021 - 12.2023
Human Resources Assistant
REFRESCO BEVERAGES
04.2021 - 10.2021
Sales Associates
LIDL US
01.2019 - 02.2021
DENTAL ASSISTANT CERTIFICATION -
UNC DENTAL
HIGH SCHOOL DIPLOMA -
WISON EARLY COLLEGE ACADEMY
AA DEGREE - Associates of Arts
WISON EARLY COLLEGE ACADEMY