Maria Morales
Plano
Summary
Dedicated Medical Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist
Texas Back Institute
05.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Updated patient information and insurance details for accurate electronic medical records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Used EMR software to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
Customer Service Representative/Processor
MSI Credit
01.2021 - 04.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Claims Specialist
First Convience Bank
11.2018 - 12.2020
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Recruiter Specialist
XL PRO CONSULTING GROUP
01.2017 - 09.2018
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
High School Diploma -
Dallas Can Academy Charter
2017
Skills
- Multi-Line Telephone Operation
- Data Evaluation
- Records Preparation
- Team Development
- Customer Service
- Data Entry
- Administrative Support
- Employment Verification
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Medical office software
- EMR software
- Medical documentation
Languages
Spanish
English
Timeline
Medical Office Specialist
Texas Back Institute
05.2024 - Current
Customer Service Representative/Processor
MSI Credit
01.2021 - 04.2024
Claims Specialist
First Convience Bank
11.2018 - 12.2020
Recruiter Specialist
XL PRO CONSULTING GROUP
01.2017 - 09.2018
High School Diploma -
Dallas Can Academy Charter
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