Maria Moreno

• Transport chips, cash and markers between gaming tables and cashiers.
• Respond to dealers or players requests for chips or change to keep the game moving.
• Ensure all transactions are accurate.
• Monitor gaming floor for compliance with regulations and company policies.
• Report and log large transactions in accordance to strict company policy.
• Monitor active games, assist with game setups, help open new tables.
• Assist with announcing new games and calling down waiting lists.
• Keep gaming are clean, neat, and organized.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction over course of 3 years.
• Utilized strong interpersonal skills to establish rapport with guests.
• Enhance guest experience by providing prompt and courteous service during their visit.
• Provide exceptional customer service in fast-paced gaming environment.
• Assist guests with inquiries and resolved issues promptly.

• Greet and welcome customers
• When working opening shift I got cash registers ready, made sure dining area was clean and cut needed avocados before opening time.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled cash with high accuracy and took care to check bills.
• Tallied cash drawer at beginning and end of each work shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Processed refunds and exchanges in accordance with company policy.
• Identified and resolved discrepancies and errors in customer orders.
• When working closing shifts; counted money out of register and stored it in safe. Cleaned up and set work area up for the morning shift.

• Helped customers navigate menus and payment systems
• Took accurate orders and input guests' choices into POS system
• Communicated customer's special requests to coworkers in charge of preparing the food
• Prepared drinks and handed accurate orders to customers
• Switched out pretzels and other products for fresh ones every half hour
• Kept employee and customer areas clean, neat, and used slow periods to tackle routine cleansing needs
• Maintained knowledge of policy changes and promotions to better serve customers with current information
• Restocked counters and guest stations regularly with condiments, napkins, and other supplies
• On closing shifts; locked doors, swept, mopped, took out garbage, cleaned food warmers, gathered dirty dishes for dishwasher and refilled drink stations.

• Greet customers and provided prompt and friendly service
• Scoop ice cream and prepare various other treats from vast menu
• Processed cash register transactions, inputted product costs, and gave back change
• Peeled and prepared fruits and vegetables used in certain snacks and drinks,
• Operated ice crushing machine used for iced beverages
• Cleaned up and sanitized at the end of the day.

• Started off as utility clerk; gathered and organized shopping carts on lot, responded to staffs calls, conducted safety sweeps, tidied shelves and restrooms, collected trash from bins belonging to store and assisted customers on sales floor

Later on as a meat clerk;

• Portioned and packaged meats according to customer requests
• Weighed and priced meat for customers
• Restocked meat and seafood counter when running low on product
• Handled damaged and spoiled products swiftly to reduce health and safety hazards
• Maintained cleanliness of equipment, tables, utensils, and floor to meet sanitation regulations
• Safely cut deli meats on slicing machine
• Shared product knowledge with customers and made recommendations and suggestions to assist customers with product selection
• On closing shifts; Washed and sanitized machines, ground and counters.

• Count money in cash drawers and balanced drawer at beginning and end of shift
• Processed cash register transactions and gave back change
• Solved complaints by customers and issued refunds for returned merchandise
• Bagged customer purchases
• Assisted customers with locating items, answered questions, and provided directions.

• Checked and renewed customer club memberships
• Persuaded customers to continue renewing memberships and apply for store credit
• Processed very large transactions often
• Processed checks, debit and credit cards, EBTs, refunds, product coupons, and gift certificates
• Solved complaints by customers in a calm manner
• Collected and returned non-purchased products to shelves
• Greeted customers and provided prompt and friendly service
• Functioned as entrance greeter and receipt checker at exit when needed.