MARIA MORENO
EL PASO,TX
Summary
Bilingual Customer Service Professional with expertise in enhancing user experiences and fostering team collaboration. Skilled in educating clients on health plans, resolving inquiries, and mentoring new hires to boost team performance and customer satisfaction. Seeking a full-time role to leverage skills in supporting business growth.
Overview
12
12
years of professional experience
Work History
Bilingual CSR 2 Client Support
MAXIMUS
El Paso, Texas
08.2025 - Current
- Assisted customers by providing bilingual support in English and Spanish.
- Assisted clients in selecting appropriate health plans for Medicaid benefits.
- Educated clients on health plans and services, improving user understanding and satisfaction.
- Resolved customer inquiries through phone.
- Resolved customer complaints professionally, ensuring adherence to corporate policies and enhancing customer trust.
- Displayed patience and understanding when dealing with difficult situations.
- Shared insights on customer feedback trends in team meetings, influencing service improvements.
Bilingual Enrollment Brooker Training Mentor
MAXIMUS
El Paso, Texas
07.2023 - 08.2025
- Developed training materials for employee onboarding and skill enhancement initiatives.
- Guided new hires on job duties and expectations, clarifying roles for better integration into the team.
- Coached and mentored team members, aligning their performance with organizational goals and enhancing overall team effectiveness.
- Delivered targeted feedback to new hires and agents, facilitating smoother transitions to live calls.
- Conducted assessments of employee performance and provided feedback.
- Assisted quality control team in reviewing agents' calls to ensure compliance with performance metrics.
- Provided comprehensive information to callers, addressing concerns and inquiries effectively.
Bilingual Enrollment Brooker Customer Service Rep
MAXIMUS
El Paso, Texas
12.2022 - 07.2023
- Provided callers with detailed information on star/starplus/chip/chip Perinatal plans, guiding them to select options that best meet their family's needs.
- Addressed customer inquiries about available services and programs, ensuring clarity and understanding.
- Provided exemplary customer support through effective communication and problem-solving.
- Assisted customers with inquiries about services and programs offered by MAXIMUS.
- Managed customer interactions using CRM software to track issues and resolutions.
Bilingual Enrollment Brooker Customer Rep
Manpower Staffing (Maximus)
El Paso, TX
09.2022 - 12.2022
- Guided callers to understand star/starplus/chip/chip perinatal options for informed family planning.
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and support to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
Data Entry
Conduent
El Paso, Tx
09.2018 - 08.2022
- Entered detailed data on license plates into company databases, ensuring completeness and reliability.
- Supported quality control by verifying data accuracy and ensuring correct data entry.
- Executed accurate data entry tasks while meeting speed requirements.
Warehouse Receiving Clerk
Family Dollar Distribution Center
Midland, Texas
10.2014 - 06.2018
- Received and inspected incoming shipments for accuracy and damage.
- Received incoming shipments and verified contents against packing slips.
- Assisted team members in unloading trucks and sorting goods.
- Operated a forklift to transport heavy items throughout the facility safely.
- Utilized handheld scanners to track inventory movements efficiently.
- Maintained organized inventory by labeling and shelving products.
- Organized warehouse space to maximize efficiency of receiving operations.
Education
GED -
01-2008
CERTIFICATION - COMPUTERIZED ACCOUNTING
INTERNATIONAL BUSINESS COLLEGE
01-2003
CERTIFICATION - LEGAL OFFICE ADMINISTRATION
INTERNATIONAL BUSINESS COLLEGE
01-2001
Skills
- Bilingual English/Spanish
- Customer Service
- Customer support
- Call center procedures
- Data Entry
- Data documentation
- Quality assurance
- Quality Control
- MS Office
- Typing 45 WPM
- Internet
- Shipping and Receiving
- Team collaboration
Timeline
Bilingual CSR 2 Client Support
MAXIMUS
08.2025 - Current
Bilingual Enrollment Brooker Training Mentor
MAXIMUS
07.2023 - 08.2025
Bilingual Enrollment Brooker Customer Service Rep
MAXIMUS
12.2022 - 07.2023
Bilingual Enrollment Brooker Customer Rep
Manpower Staffing (Maximus)
09.2022 - 12.2022
Data Entry
Conduent
09.2018 - 08.2022
Warehouse Receiving Clerk
Family Dollar Distribution Center
10.2014 - 06.2018
GED -
CERTIFICATION - COMPUTERIZED ACCOUNTING
INTERNATIONAL BUSINESS COLLEGE
CERTIFICATION - LEGAL OFFICE ADMINISTRATION
INTERNATIONAL BUSINESS COLLEGE