Maria Moretta
Riverview,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Licensing and Contracting Specialist
Benefytt Technologies
Tampa, FL
05.2019 - 06.2023
- Managed insurance licenses for agents across various companies.
- Assisted teams with projects to achieve goals set by upper management.
- Led training sessions on contracting best practices for team members, enhancing their knowledge and skills in the field.
- Provided exceptional customer service, addressing inquiries with accurate information and timely responses.
- Served as primary point of contact for insurance carriers.
- Performed routine data entry and document management.
Customer Service Representative
Fintech
Tampa, FL
08.2017 - 05.2019
- Answered steady flow of customer calls with minimal wait times.
- Maintained customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Was nominated as employee of the month and quarter.
Lead Host/Tasting Room Attendant
Cooper's Hawk Winery and Restaurant
Tampa, FL
03.2015 - 07.2017
- Trained hosts in company policies and procedures.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
Intern
Gracepoint Mental Health
Tampa, FL
08.2015 - 12.2015
- Worked with Case Managers visiting the clients at their homes.
- Completed all paperwork for the cases.
- Attended staff meetings to discuss cases and client wellbeing.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Participated in ongoing professional development activities to stay current on best practices in case management.
Education
Bachelors of Arts in Psychology -
University of South Florida
Tampa, FL12.2015
Skills
- Data entry and collection
- Paperwork processing
- Problem-solving abilities
- Effective communication
- Multitasking capabilities
- Reliability and punctuality
- Fluent in Spanish - verbal & written
Timeline
Licensing and Contracting Specialist
Benefytt Technologies
05.2019 - 06.2023
Customer Service Representative
Fintech
08.2017 - 05.2019
Intern
Gracepoint Mental Health
08.2015 - 12.2015
Lead Host/Tasting Room Attendant
Cooper's Hawk Winery and Restaurant
03.2015 - 07.2017
Bachelors of Arts in Psychology -
University of South Florida