Summary
Overview
Work History
Education
Skills
Timeline
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Maria Moretta

Riverview,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Licensing and Contracting Specialist

Benefytt Technologies
05.2019 - 06.2023
  • Managed insurance licenses for agents across various companies.
  • Assisted teams with projects to achieve goals set by upper management.
  • Led training sessions on contracting best practices for team members, enhancing their knowledge and skills in the field.
  • Provided exceptional customer service, addressing inquiries with accurate information and timely responses.
  • Served as primary point of contact for insurance carriers.
  • Performed routine data entry and document management.

Customer Service Representative

Fintech
08.2017 - 05.2019
  • Answered steady flow of customer calls with minimal wait times.
  • Maintained customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Was nominated as employee of the month and quarter.

Lead Host/Tasting Room Attendant

Cooper's Hawk Winery and Restaurant
03.2015 - 07.2017
  • Trained hosts in company policies and procedures.
  • Streamlined communication between kitchen and wait staff for improved service efficiency.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Completed daily side work and opening and closing duties without fail.

Intern

Gracepoint Mental Health
08.2015 - 12.2015
  • Worked with Case Managers visiting the clients at their homes.
  • Completed all paperwork for the cases.
  • Attended staff meetings to discuss cases and client wellbeing.
  • Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
  • Participated in ongoing professional development activities to stay current on best practices in case management.

Education

Bachelors of Arts in Psychology -

University of South Florida
Tampa, FL
12.2015

Skills

  • Data entry and collection
  • Paperwork processing
  • Problem-solving abilities
  • Effective communication
  • Multitasking capabilities
  • Reliability and punctuality
  • Fluent in Spanish - verbal & written

Timeline

Licensing and Contracting Specialist

Benefytt Technologies
05.2019 - 06.2023

Customer Service Representative

Fintech
08.2017 - 05.2019

Intern

Gracepoint Mental Health
08.2015 - 12.2015

Lead Host/Tasting Room Attendant

Cooper's Hawk Winery and Restaurant
03.2015 - 07.2017

Bachelors of Arts in Psychology -

University of South Florida

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Maria Moretta