Maria Morgan
Pleasant Prairie,WI
Summary
Dedicated professional seeking a position to apply and expand existing skills. Committed to personal and professional growth, I thrive in dynamic work environments where I can make a meaningful impact.
Overview
18
18
years of professional experience
Work History
Care Coordinator-Remote
Sprinter Health
09.2024 - 12.2024
- Effectively manage and respond to inbound calls and emails, ensuring timely and professional communication with patients and healthcare teams
- Provide comprehensive patient support through a multi-channel ticketing system (Zendesk), addressing inquiries, and resolving issues
- Upload, organize, and maintain patient medical records
- Ensure strict adherence to healthcare compliance standards, safeguarding patient confidentiality and privacy in all communications and documentation
- Facilitate the timely distribution of medical records via mail, email, or fax, ensuring proper delivery and confidentiality
- Handling the process of all incoming faxes
- Forward new patient forms through email for the patient to complete
- Perform additional administrative duties as assigned
Care Navigator-Remote
Ascension
03.2022 - 05.2024
- Fielding a significant volume of phone calls and emails
- Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics
- Determine calls with urgent needs and complete warm transfer to clinic staff
- Enter documentation and communication within Epic for non-urgent clinical calls
- Update patient account information, register new patients, and scanning or faxing patient histories to ensure updated record
- Obtain information about refills, concerns, referrals, and other services
- Collect insurance and pre-certification information from callers, and validate insurance eligibility
- Produce and process schedules and reports as they are requested by administrative staff, customers, or client
- Ability to perform all other duties as assigned or requested
Oncology Care Coordinator
Cancer Treatment Centers of America
03.2014 - 03.2022
- Represent clinic by screening incoming telephone calls, recording and transmitting messages, receiving, and announcing scheduled patients
- Schedule appointments and telemedicine consultations
- Work with internal departments to schedule treatment orders
- Keep frequent communication between staff, doctors, nurses and laboratory staff through phone, email, and Microsoft Teams
- Arrange hospital admissions for patients
- Documenting and charting
- Obtain and manage new patient referrals, and coordinate all communication with external health providers and partners
- Obtained pre-certification for services with insurance companies
- Order office supplies
- General administrative support to ensure efficient operation of the clinic
Health Care Coordinator
Health Care Network, Inc.
08.2006 - 03.2014
- Schedule manual and computerized medical appointments
- Handle incoming telephone calls, take messages, and direct calls to the appropriate person
- Greet clients upon arrival in the office
- Plan medical screenings and follow-ups
- Answer to precedence issues to make certain referral for immediate required medical care
- Prepare charts and chart medical information in client’s chart
- Keep frequent communication between patients, staff, physician, and laboratory staff
- Provide translation services for Spanish speaking patients
- Perform general clerical duties
Education
Case Management Certificate -
UW Parkside
Kenosha, WIAdministrative Professional Degree -
Gateway Technical College
Kenosha, WI05-2026
Skills
- Strong communication skills
- Customer service
- Team collaboration
- Data entry
- Zendesk
- Five9
- Excel
- Epic
- Microsoft Office
- Outlook
- Salesforce
- Bilingual in English and Spanish
- Organizational skills
- Time management
Timeline
Care Coordinator-Remote
Sprinter Health
09.2024 - 12.2024
Care Navigator-Remote
Ascension
03.2022 - 05.2024
Oncology Care Coordinator
Cancer Treatment Centers of America
03.2014 - 03.2022
Health Care Coordinator
Health Care Network, Inc.
08.2006 - 03.2014
Case Management Certificate -
UW Parkside
Administrative Professional Degree -
Gateway Technical College
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