Maria Morsch
Cincinnati,OH
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Sweet Joy. Proven ability to manage time effectively while maintaining attention to detail. Experienced in problem-solving and team leadership, ensuring a positive environment for both customers and colleagues. Committed to enhancing experiences through engaging interactions and high-quality service.
Overview
4
4
years of professional experience
Work History
Barista
Sweet Joy
01.2025 - Current
- Prepared and served high-quality coffee beverages in a fast-paced environment.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Provided excellent customer service by promptly addressing inquiries and resolving issues.
- Operated espresso machines and grinders to produce consistent beverage quality.
Private Nanny
Family Friends House
05.2025 - 08.2025
- Developed engaging educational activities to support children's learning and development.
- Managed daily schedules, ensuring timely transportation and adherence to routines.
- Coordinated playdates and extracurricular activities to enhance social interactions and experiences.
- Monitored children's safety during indoor and outdoor activities, maintaining a secure environment.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Adapted caregiving strategies based on individual children's needs and developmental stages.
Host
Le Peep
02.2022 - 01.2024
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, coordinating seating arrangements for large groups and special events.
- Collaborated with kitchen staff to communicate guest preferences and dietary restrictions effectively.
- Trained new hosts on customer service protocols and restaurant operations to enhance team performance.
Education
High School Diploma -
Little Miami
MorrowBusiness Management
Otterbein University
Westerville, OH05-2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Team leadership
- Exceptional customer service
Timeline
Private Nanny
Family Friends House
05.2025 - 08.2025
Barista
Sweet Joy
01.2025 - Current
Host
Le Peep
02.2022 - 01.2024
High School Diploma -
Little Miami
Business Management
Otterbein University