Maria Mrozowski
Hummelstown,PA
Summary
Adept at blending strategic planning with exceptional customer service, I have excelled in roles from classroom teacher and athletic coach at Derry Township School District to dining server in tourist locations. My leadership and effective communication have consistently enhanced team performance and guest satisfaction, showcasing my ability to mentor and engage effectively across diverse settings.
Overview
18
18
years of professional experience
Work History
English Teacher
Derry Township School District
08.2016 - Current
- Promoted positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Developed innovative comprehensive curriculum and lesson plans to engage students.
Athletic Coach
Derry Township School Distrcit
11.2016 - Current
- Collaborated with fellow coaches to design comprehensive programs for athlete improvement across various sports disciplines.
- Mentored student-athletes in balancing academic responsibilities with athletic commitments, ensuring their success both on and off th field.
Server
Rotunda Brew Pub
06.2017 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Server
The Circular Dining Room @ The Hotel Hershey
09.2011 - 07.2012
- Worked jointly with team members in partner-serving atmosphere.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience for guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Joe's Crab Shack
05.2009 - 07.2009
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Hostess, Server
Applebee's Grill & Bar
06.2006 - 01.2009
- Answered customer questions about hours, seating, and menu information.
- Balanced responsibilities such as: answering phone calls, greeting guests, and updating reservation logs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Master of Arts - Teaching Secondary English & Communications
University of Pittsburgh
Pittsburgh, PA05.2011
Bachelor of Arts - English Literature
University of Pittsburgh
Pittsburgh05.2010
Skills
- Strong work ethic
- Effective communication
- Exceptional customer service
- High-volume dining
- Team-focused mindset
- Service prioritization
Timeline
Server
Rotunda Brew Pub
06.2017 - 02.2019
Athletic Coach
Derry Township School Distrcit
11.2016 - Current
English Teacher
Derry Township School District
08.2016 - Current
Server
The Circular Dining Room @ The Hotel Hershey
09.2011 - 07.2012
Server
Joe's Crab Shack
05.2009 - 07.2009
Hostess, Server
Applebee's Grill & Bar
06.2006 - 01.2009
Master of Arts - Teaching Secondary English & Communications
University of Pittsburgh
Bachelor of Arts - English Literature
University of Pittsburgh
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