Maria Munoz
Phoenix,AZ
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with owner/operators. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
6
6
years of professional experience
Work History
Multi Store Lead
Black Rock Coffee Bar
Mesa, AZ
03.2025 - Current
- Tracked store inventories and ordered new materials to prevent shortages.
- Supervised team members on their assigned tasks throughout the day.
- Provided exceptional customer service to all customers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered customer queries and complaints and provided prompt solutions.
Store Lead
Black Rock Coffee Bar
Mesa, AZ
07.2023 - 03.2025
- Served as a role model for other employees by demonstrating superior work ethic.
- Managed staff scheduling for optimal coverage during peak hours.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
Studio Lead
Waxing the City
Tempe, AZ
07.2019 - 04.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Oversaw inventory management activities including ordering supplies as needed.
- Scheduled meetings between internal teams, external team members, and vendors.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Completed professional development sessions to maximize effectiveness.
Education
High School Diploma -
Cactus High School
Glendale 05-2016
Skills
- Inventory management
- Staff scheduling
- Customer service
- Team building
- Employee training
- Time management
Timeline
Multi Store Lead
Black Rock Coffee Bar
03.2025 - Current
Store Lead
Black Rock Coffee Bar
07.2023 - 03.2025
Studio Lead
Waxing the City
07.2019 - 04.2022
High School Diploma -
Cactus High School
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