Maria Munoz

Act as a lead worker in a self sufficiency unit overseeing delivery of public assistance and employment services, assisting Self Sufficiency Counselors in the completion of eligibility evaluations and employment service assignments.
Manage a specialized workload of clients needing social services and employment opportunities.
Gather information to determine eligibility to receive public assistance.
Assist with verifying information obtained from applicants, in accordance with program policy.
Interpret and explain rules, regulations, and policies to clients, applicants, and the general public.
Review applications and declarations for accuracy, completeness, and consistency.
Perform case duties for the purpose of identifying individual and family needs.
Recommend and make referrals to service providers based on the client's needs and desire to receive services.
Facilitate goal-setting sessions to help clients identify and articulate their personal and professional objectives.
Perform activities to effectively support families enrolled in Employment Services using a family-focused, family-driven, and goal-oriented framework.
Conduct comprehensive and holistic assessments of client’s needs and challenges to economic mobility and family well-being.
Develop individualized service plans that outline client goals and the steps to achieve them.
Regularly review and document clients’ progress towards their goals, adjusting plans as necessary to ensure alignment with their evolving goals and circumstances.
Provide accountability and support as clients work towards their goals, celebrating successes and navigating challenges.
Utilize motivational interviewing techniques to encourage client motivation and commitment to action.
Provide or coordinate supportive services, such as childcare, transportation, and education.
Participate in multidisciplinary team structured meetings to work in partnership with other team members and partners to address difficult and challenging situations preventing families from reaching their goals.
Perform fieldwork including but not limited to, outreach activities and home visits.
Interpret and explain rules, regulations, and policies to clients and applicants, and the general public.
Prepare and maintain case records, eligibility process documents, case narratives, memos, and correspondence.
Maintain confidentiality of all client and business information and materials.
Participate in staff development programs to increase proficiency.
Plan, develop, and make presentations.
Use of automated eligibility determination systems and other technology to determine eligibility for public assistance.
Develop, implement, and monitor complex plans to prepare families for self sufficiency.
Serve as technical or subject matter specialist assisting Self Sufficiency Counselor workers with complex eligibility, employability and social services determinations.
Assist unit supervisors to review quality and quantity of work performed by Self Sufficiency Counselors and Self Sufficiency Support Assistants.
Determine initial and client eligibility for public assistance programs and other Health and Human Services Agency programs including, but not limited to, Medi-Cal, CalFresh, General Assistance, and CalWORKS
Determine and approve eligibility and exemptions.
Advise applicants, recipients, and the general public concerning rights and responsibilities associated with receipt of public assistance.
Read new benefits and eligibility criteria to remain current with various public assistance and other Health and Human Services Agency programs, County departments, and community-based organizations, other service agencies and programs.
Maintain communications and good working relationships with all County departments and community-based organizations.
Prepare written reports with recommendations to appropriate corrective action when additional facts affecting eligibility are established.
Serve as a County representative in State appeal hearings.
Assist with and/or provide training and instruction to staff.
Work independently at an offsite location without on-site supervision.
Manage a workload involving the determination on initial and continuing eligibility for various public assistance programs, employment services, and other Health and Human Services Agency programs.
May act as a lead worker in a unit or in the absence of a supervisor.
Perform budget and other mathematical calculations accurately.
Accurately compute amount of public assistance authorized and perform other similarly required computations.

Perform activities to effectively support families enrolled in Employment Services using a family-focused, family-driven, and goal orientated framework.
Gather information to determine eligibility to receive public assistance.
Assist with verifying information obtained from applicants, in accordance with program policy.
Interpret and explain rules, regulations, and policies to clients applicants, and the general public.
Review applications and declarations for accuracy, completeness, and consistency.
Conduct comprehensive and holistic assessments of clients’ needs and challenges to economic mobility and family well-being.
Recommend and make referrals to service providers based on the client’s needs and desire to receive services.
Facilitate goal-setting sessions to help clients identify and articulate their personal and professional objectives.
Develop individualized service plans that outline client goals and the steps to achieve them.
Regularly review and document clients’ progress toward their goals, adjusting plans as necessary to ensure alignment with their evolving goals and circumstances.
Provide accountability and support as clients work towards their goals, celebrating successes, and navigating challenges.
Utilize motivational interviewing techniques to encourage client motivation and commitment to action.
Provide accountability and support as clients work towards their goals, celebrating successes and navigating challenges.
Provide or coordinate supportive services, such as childcare, transportation, and education.
Participate in multidisciplinary team structured meetings to work in partnership with other team members and partners to address difficult and challenging situations preventing families from reaching their goals.
Perform fieldwork, including, but not limited to, outreach activities and home visits.
Work independently at an outstationlocation without on-site supervision.
Manage a workload involving the determination of the most complex initial and continuing eligibility for one or more public assistance programs.
Work in other specialized units, such as B.E.S.T., Foster Care, Integrated Services Team, and as determined by the Department, requiring a higher level of expertise.
Perform quality assurance (QA) and quality control (QC) case reviews as determined by management for the purpose of prevention and corrections of errors in aid payments.
Maintain communications and good working relationships with all County departments and community-based organizations.
Advise applicants, recipients, and the general public concerning rights and responsibilities associated with receipt of public assistance.
Ensure accurate time-on-aid determinations.
Refer applicants or program participants to appropriate County departments, community-based organizations and other agencies for services and resources to address their immediate and long-term needs.
Determine and approve eligibility and exemptions.
Contact, interview, and assess applicants to assist them in completion of application and declaration forms upon which eligibility decisions are based along with representatives of businesses or government organizations for the purpose of verifying facts.
Organizes, monitors, and prioritizes assigned workload to ensure necessary case records and documents are properly filed, processed, verified and updated within specific time limits established by legislation and regulations.
Provide information, counseling, resource materials and other assistance to help clients obtain and retain jobs, no-cost or low-cost health care, nutritional assistance, or other community resources.
Initiates a job referral for potentially employable applicants and participants of public assistance programs as needed.
Makes home calls or offsite visits to interview participants to clarify or verify eligibility or other information as needed.
May assist with supervision in the absence of the unit supervisor.
Perform budget and other mathematical calculations accurately.
Maintain confidentiality of all client and business information and materials.

Manage a workload involving determination of initial and ongoing eligibility for one or more public assistance programs, case narratives, and budget computations.

Interview and assess applicants to assist them in completion of application and declaration forms upon which eligibility decisions are based.

Gather information to determine eligibility to receive public assistance.

Interpret and explain rules, regulations, and policies to clients and applicants, and the general public.

Review applications and declarations for accuracy, completeness, and consistency.

Determine eligibility in accordance with established policies and procedures and record information in state automated welfare systems.

Refer applicants or program participants to appropriate County departments, community-based organizations and other agencies for services and resources to address their immediate and long-term needs.

Use of automated eligibility determination systems and other technology to determine client eligibility for public assistance.

Advise applicants, recipients, and the general public concerning rights and responsibilities associated with receipt of public assistance.

Accurately compute amount of public assistance authorized and perform other similarly required computations.
Determine and approve exemptions.

Contact, interview, and assess applicants to assist them in completion of application and declaration forms upon which eligibility decisions are based along with representatives of businesses or government organizations for the purpose of verifying facts.

Organizes, monitors, and prioritizes assigned case management to ensure necessary case records and documents are properly filed, processed, verified, and updated within specific time limits established by legislation and regulations.

Compute amount of grants authorized and other computations.

Work collaboratively in a unit to answer a large volume of inbound calls.

Participate in staff development programs to increase proficiency.

Perform budget and other mathematical calculations accurately.

Maintain confidentiality of all clients and business information and materials.

• Supported classroom activities by providing instructional assistance to teachers and students.
• Monitored student behavior, reinforcing positive actions and addressing challenges effectively.
• Facilitated communication between teachers, students, and parents regarding academic progress.
• Contributed to school events and extracurricular activities, enhancing community engagement and student involvement.
• Observed and monitored children's activities.
• Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
• Led small group sessions to facilitate targeted skill development in core subjects
• Coordinated communication between teachers, parents, and support staff for student success

• Supervised daily operations, ensuring efficient workflow and adherence to company standards.
• Trained staff on customer service best practices and operational procedures.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Conducted performance evaluations, providing constructive feedback to team members.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Coordinated staff schedules to ensure optimal coverage during peak hours.
• Kept employees operating productively and working on task to meet business and customer needs.
• Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.