Maria Murillo
Anniston,AL
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
14
14
years of professional experience
Work History
Cashier, Waitress
Jalisco Taqueria & Grill
Oxford , AL
07.2020 - 08.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and confirmed complete orders.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
Cashier, Waitress
Los Arcos Mexican Restaurant
Anniston, AL
03.2016 - 10.2019
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Wal- Mart
Jacksonville , TX
02.2014 - 01.2015
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Waitress, Cashier
Los Arcos Mexican Restaurant
Anniston, AL
07.2012 - 12.2013
- Developed positive relationships with regular customers through friendly conversation.
- Replenished beverages when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided accurate change for cash transactions using a cash register system.
- Answered questions about menu items, ingredients, and pricing.
Cashier
Church's Chicken
Jacksonville , TX
01.2009 - 12.2010
- Ensured compliance with all safety regulations within the store environment.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX05-2010
Some College (No Degree) - Nursing
Gadsden State Community College
Anniston, ALSkills
- Payment processing
- Customer service
- Customer relations
- Bilingual in Spanish and English
- Team collaboration
- Conflict resolution
- Problem solving
Languages
Spanish
Professional
Timeline
Cashier, Waitress
Jalisco Taqueria & Grill
07.2020 - 08.2022
Cashier, Waitress
Los Arcos Mexican Restaurant
03.2016 - 10.2019
Cashier
Wal- Mart
02.2014 - 01.2015
Waitress, Cashier
Los Arcos Mexican Restaurant
07.2012 - 12.2013
Cashier
Church's Chicken
01.2009 - 12.2010
High School Diploma -
Jacksonville High School
Some College (No Degree) - Nursing
Gadsden State Community College
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