Maria Murillo
Amarillo,TX
Summary
Detail-oriented and organized administrative professional with a diverse background in rehabilitation services, debt collection, healthcare operations, and youth care. Experienced in record-keeping, scheduling, customer service, and compliance. Seeking to leverage expertise to contribute to a dynamic organization while maintaining efficiency, confidentiality, and providing exceptional service in fast-paced environments. Passionate about delivering high-quality results and exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REHABILITATION CLERK II
TDCJ Clements Unit
Amarillo, TX
10.2023 - 2025
- Provided a safe and supportive environment for youth in shelter care.
- Assisted in daily activities such as meal preparation, recreational programs, and educational support.
- Built trusting relationships with residents, offering guidance and support.
- Worked with social workers and staff to develop individualized care plans.
- Monitored behavior and implemented conflict resolution strategies to maintain a positive environment.
DEBT & COLLECTION SPECIALIST
Xcel Energy
Amarillo, TX
11.2021 - 10.2023
- Managed a portfolio of accounts to recover outstanding debts while maintaining customer relations.
- Conducted investigations to locate debtors and assess financial situations.
- Negotiated payment plans and settlements within company policies and legal guidelines.
- Maintained detailed records of communications and transactions.
- Collaborated with legal teams to initiate collection procedures when necessary.
- Provided exceptional customer service by addressing inquiries and resolving disputes.
PBX OPERATOR
Golden Plains Hospital
Borger, TX
06.2018 - 11.2021
- Operated a multi-line telephone system, routing calls efficiently to appropriate departments.
- Assisted patients, families, and staff with inquiries, ensuring excellent customer service.
- Maintained confidentiality and professionalism when handling sensitive information.
- Monitored emergency codes and responded promptly to ensure safety.
- Assisted in troubleshooting phone system issues and coordinated repairs with IT.
Youth Shelter Caretaker
Catholic Youth Shelter
Amarillo, TX
09.2016 - 06.2018
- Provided a safe and supportive environment for youth in shelter care.
- Assisted in daily activities such as meal preparation, recreational programs, and educational support.
- Built trusting relationships with residents, offering guidance and support.
- Worked with social workers and staff to develop individualized care plans.
- Monitored behavior and implemented conflict resolution strategies to maintain a positive environment.
Education
Associates - Psychology
Amarillo College
01.2024
Certification - undefined
Amarillo Medical Assistant School
01.2020
High Diploma - undefined
Caprock High School
01.2015
Skills
- Administrative support & record-keeping
- Customer service & communication
- Confidentiality & HIPAA compliance
- Debt recovery & financial negotiations
- Multi-line phone system operations
- Scheduling & Coordination
- Crisis management & conflict resolution
Certification
- Amarillo Police Department Citizens Academy.
- Criminal Justice Information Services Security and Privacy Training.
Additional Information
- Intern as a Criminal Analyst at Amarillo Police Department.
Languages
Spanish
Native or Bilingual
Accomplishments
- Guest of Honor For Amarillo Police Department 104th Graduation Ceremony.
- I started, trained, and ran the PBX operating system program at Borger TX Community Hospital.
Timeline
REHABILITATION CLERK II
TDCJ Clements Unit
10.2023 - 2025
DEBT & COLLECTION SPECIALIST
Xcel Energy
11.2021 - 10.2023
PBX OPERATOR
Golden Plains Hospital
06.2018 - 11.2021
Youth Shelter Caretaker
Catholic Youth Shelter
09.2016 - 06.2018
Associates - Psychology
Amarillo College
Certification - undefined
Amarillo Medical Assistant School
High Diploma - undefined
Caprock High School