Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Caregiver, Special Needs
A Better Way Of Living Inc.
06.2023 - 03.2024
Prepared meals and snacks and fed clients.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced the quality of life for special needs individuals by providing personalized care and attention.
Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
Warehouse Worker
Amazon
09.2022 - 10.2022
Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Server
Furrs Buffet
02.2014 - 07.2020
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Director of Resident Services at Discovery Village Senior Living /Brookdale Senior LivingDirector of Resident Services at Discovery Village Senior Living /Brookdale Senior Living