Maria Nickerson
Bellaire,OH
Summary
Experienced AVP and business analyst with a strong background in application support, credential management, and licensing administration. Skilled in leading teams, managing vendors, and coordinating complex projects across banking operations. Proven ability to improve processes, strengthen controls, and support strategic change.
Overview
1
1
Certification
34
34
years of professional experience
Work History
AVP InformationTechnology Business Analyst Officer
Wesbanco Bank
Wheeling, West Virginia
03.2026 - 09.2026
- Trained staff on application troubleshooting, installations, and upgrades.
- Reviewed internal and external requests, policy and procedure details, budget information, and licensing contract renewals to ensure compliance and alignment with organizational objectives.
- Developed operational standards, policies, and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to support challenging objectives.
- Collaborated with vendors to negotiate terms and secure favorable contracts. Negotiated contracts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to senior management with detailed documentation.
- Coordinated communication between business users and technology teams to resolve issues.
- Supported application testing by validating fixes and confirming expected system behavior.
- Maintained accurate project documentation, meeting notes, and requirement traceability records.
- Assisted with user acceptance testing by tracking defects and verifying resolution details.
- Adapted quickly to banking systems, procedures, and reporting tools while supporting daily analysis tasks.
- Improved system functionality for greater efficiency through detailed analysis of user needs and software capabilities.
- Developed user-friendly training materials to facilitate adoption of new technologies and enhance user engagement across the organization.
- Cultivated strong relationships with vendors and stakeholders to foster collaboration and support successful project delivery.
- Improved end-user satisfaction through diligent troubleshooting and timely resolution of technical issues.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Used change management procedures during system upgrades to reduce risk of disruption or data loss.
- Created high-quality documentation with clear guidance for future system enhancements and maintenance.
- Contributed to large-scale IT initiatives by sharing valuable insights from years of industry experience.
- Improved systems with new features and infrastructure.
AVP Enterprise Application & License Manager
Wesbanco Bank
Wheeling, West Virginia
05.2021 - 03.2026
- Directed team of 4 across retail delivery, wealth management, trust, investments, securities, private banking, insurance, information technology, training, Office 365 collaboration, WebEx, mobile, commercial lending, consumer lending, residential lending, loan operations, and application.
- Supported upgrades, new installations, product configuration changes, and system improvements to boost functionality and performance.
- Managed negotiations, renewals, and implementations for 85% of bank licensing, ensuring compliance and effective product rollout.
- Worked with executive team members on strategic planning initiatives.
- Resolved staff conflicts while keeping professional working relationships intact.
- Backed senior leadership by reviewing and ranking strategic initiatives.
- Monitored department performance metrics to confirm achievement of key objectives.
- Held regular staff meetings to review project and initiative progress.
- Acted as liaison between the organization and outside partners and vendors.
- Reviewed applications against set criteria to determine approval, rejection, or needed changes.
- Maintained current personnel records, including performance reviews, disciplinary actions, and development plans.
- Used strong verbal communication to discuss needs and requirements with divisional leaders and executive management.
- Prepared staff schedules and assigned team members to specific duties.
- Worked with vendors on technical support for licensed products.
- Built processes for tracking and managing software licenses.
- Coordinated with leadership teams on initiatives and participated in weekly policy change meetings.
- Researched new technologies that could improve company operations.
- Led project to move department data to SharePoint or newer storage devices to improve security and protect PII data.
- Identified cost-saving opportunities through targeted process improvements.
- Supported audits by organizing licensing files and correspondence.
- Communicated licensing needs with branch leaders and corporate departments.
AVP Credential Management Manager
Wesbanco Bank
Wheeling, West Virginia
03.2015 - 06.2022
- Established credential management division within WesBanco.
- Coordinated divisional meetings to transition 90% of credential management functions into new division, including user, non-user service accounts, and PAM controls.
- Built team of professionals to support credentialing needs across 175 locations and 25 divisions.
- Monitored account activity to identify risks and policy exceptions, ensuring compliance with established standards.
- Prepared reports for management, audit, and regulatory review.
- Trained team members on WesBanco systems, forms, and workflow standard.
- Fostered positive work environment through implementation of effective leadership strategies, enhancing team collaboration.
- Worked closely with other executive team members on strategic planning initiatives.
Service Desk Manager
Wesbanco Bank
Wheeling, West Virginia
03.2011 - 04.2016
- Redesigned service desk workflow to implement tiered support structure for Level 1, Level 2, and imaging, enhancing service delivery.
- Trained staff in call management, imaging package creation, and user access request handling to improve support capabilities.
- Supported service desk operations for WesBanco Bank staff and branch users, ensuring timely resolution of technical issues.
Network Administrator II
Wesbanco Bank
Wheeling, West Virginia
03.2008 - 06.2011
- Monitored routers, switches, and firewalls supporting WesBanco Bank network infrastructure.
- Configured and maintained routers, switches, firewalls, wireless networks, and other network devices.
- Administered routers, switches, firewalls, wireless networks, and other network devices.
- Directed monitoring of routers, switches, and firewalls to support WesBanco Bank infrastructure.
- Managed security patch deployment across servers, firewalls, and network devices.
- Applied security patches across servers, firewalls, and network devices.
- Applied security patches to enhance protection of servers, firewalls, and network devices.
- Coordinated network upgrades with vendors and internal teams to ensure seamless implementation.
- Worked with vendors and internal teams on network upgrades.
- Network upgrades progressed through coordination with vendors and internal teams.
- Supported AS400 mainframe and core banking application.
- Provided support for AS400 mainframe and core banking application.
- AS400 mainframe and core banking application support maintained critical banking operations.
- Configured and implemented Cisco Unified Communications phone system for call center voicemail and user access.
- Provided comprehensive support for Cisco Unified Communications phone system, managing configuration, implementation, and user access for call center voicemail.
- Cisco Unified Communications support kept call center voicemail, user access, configuration, and implementation aligned with business needs.
- Strong network visibility supported WesBanco Bank infrastructure through router, switch, and firewall monitoring.
- Reliable operation of routers, switches, firewalls, wireless networks, and other network devices supported daily business needs.
Desktop Administrator
Huntington National Bank
Columbus, North Dakota
12.2006 - 12.2007
- Supported bank associates with desktop hardware setup, software installation, and account access, ensuring seamless operational continuity.
- Transitioned corporate communication to Lotus Notes, improving collaboration and information sharing.
- Provided support for rollout of new corporate communications software, allowing streaming media across the corporation with minimal impact to network services and application functionality.
Desktop Support Manager
Sky Bank
Salineville, Ohio
12.2004 - 12.2006
- Implemented new technologies to enhance user experience and drive productivity.
- Executed Windows updates and configured antivirus tools to enhance device security.
- Trained technicians on troubleshooting and customer service standards.
- Managed user accounts within Active Directory, keeping permissions accurate.
- Developed documentation for IT processes and procedures, enhancing clarity and consistency in desktop support activities.
- Set network settings such as IP addresses and DNS records for better connectivity.
- Fixed complex network problems, including server issues.
- Recorded support procedures for banking systems and user access.
- Partnered with other teams to integrate new technologies into existing infrastructure.
- Facilitated 8 bank mergers and 60 insurance trust investments and securities mergers, ensuring smooth transitions and integration.
Information Technology & Finance
Belmont National Bank
Saint Clairsville, Ohio
03.1993 - 12.2004
- Relocated bank operations and systems to enhance control and security through in-house management.
- Supported 3 successful mergers across 85 locations.
- Implemented two core banking systems.
- Prepared financial reports for executive management showing profit margins and expenditures.
- Developed report identifying cost-saving measures and strategies to maintain profit margins while preserving customer satisfaction.
- Installed and upgraded networking technology and mainframe system.
- Converted networking communications from point-to-point lines to T1 and OC3 technology.
- Upgraded two outdated phone systems to enhance communication.
- Used technical knowledge to troubleshoot complex issues and provide solutions.
- Completed research and data analysis to support strategic planning and decision-making.
Education
Bachelor of Science - Finance And Marketing
The Ohio State University
Columbus, Oh12-1985
Skills
- Business analysis
- Application troubleshooting
- Application support
- Change management
- Process improvement
- Project coordination
- License management
- Access management
- Vendor management
- Infrastructure support
- Stakeholder engagement
- Attention to detail
Certification
- CCNA
- CCNP
- Security++
Timeline
AVP InformationTechnology Business Analyst Officer
Wesbanco Bank
03.2026 - 09.2026
AVP Enterprise Application & License Manager
Wesbanco Bank
05.2021 - 03.2026
AVP Credential Management Manager
Wesbanco Bank
03.2015 - 06.2022
Service Desk Manager
Wesbanco Bank
03.2011 - 04.2016
Network Administrator II
Wesbanco Bank
03.2008 - 06.2011
Desktop Administrator
Huntington National Bank
12.2006 - 12.2007
Desktop Support Manager
Sky Bank
12.2004 - 12.2006
Information Technology & Finance
Belmont National Bank
03.1993 - 12.2004
Bachelor of Science - Finance And Marketing
The Ohio State University