Maria Noble
Port Saint Lucie,FL
Summary
Experienced professional eager to join Teleperformance, leveraging a strong background in customer service, call center operations, and quality assurance to drive company success. Equipped with a customer service certificate and actively pursuing online IT Support training to enhance technical expertise.
Overview
1
1
Certification
Work History
Store Front Staff Member
Asian Chao
Jensen Beach, FL
2022 - Current
- Provided exceptional customer service, ensuring a positive experience for customers.
- Efficiently managed cash transactions with precision.
- Maintained a clean and organized storefront.
Professional Photographer
Maria Noble Photography
Port Saint Lucie, FL
2017 - 2019
- Demonstrated strong customer service skills through client interactions, understanding their needs, and ensuring satisfaction.
- Effectively communicated with clients, addressing project details, providing updates, and resolving inquiries.
- Utilized problem-solving abilities to overcome challenges during photography projects.
- Maintained meticulous attention to detail, delivering precise and high-quality photographs.
Call Center Associate
MobileMo Inc.
Makati City, Philippines
2010 - 2011
- Managed business-to-business relationships and sales processes with a primary focus on clients located in the United States.
- Conducted market research to identify potential US clients and opportunities.
- Developed and maintained strong client relationships with US businesses, addressing their needs and concerns.
Call Center QA
Econnect Asia
Ortigas Center, Philippines
2009 - 2010
- Evaluated and monitored calls for clients based in the United States to ensure adherence to quality standards.
- Provided feedback and coaching to agents to improve call quality.
- Conducted regular audits and assessments of call center processes with a focus on US operations.
- Generated reports and analyzed data related to client interactions.
Call Center Associate
Econnect Asia Inc.
Ortigas Center , Philippines
2007 - 2010
- Conducted outbound calls primarily to clients located in the United States.
- Utilized persuasive skills to secure appointments and meet or exceed targets.
- Maintained detailed records of calls and appointments, adhering to client time zones.
- Built strong rapport with clients, fostering trust and increasing appointment conversion rates.
Education
Information Technology (IT) Support PC
IBM
12.2023
Certificate - Customer Service Experience Professional
Customer Service Institute of America
500 N Michigan Ave Unit 600, Chicago ,Il04.2023
Bachelor of Science - In Computer Science
Dr. Carlos S. Lanting College Inc.
Philippines03.2005
Skills
- Customer Service
- Call Center Operations
- Appointment Setting
- Quality Assurance
- Communication
- Problem Solving
- CRM Software
- IT Support (currently enrolled in online classes)
- Customer Service Certificate
Certification
- Customer Experience Professional
Timeline
Store Front Staff Member
Asian Chao
2022 - Current
Professional Photographer
Maria Noble Photography
2017 - 2019
Call Center Associate
MobileMo Inc.
2010 - 2011
Call Center QA
Econnect Asia
2009 - 2010
Call Center Associate
Econnect Asia Inc.
2007 - 2010
Information Technology (IT) Support PC
IBM
Certificate - Customer Service Experience Professional
Customer Service Institute of America
Bachelor of Science - In Computer Science
Dr. Carlos S. Lanting College Inc.