Maria Novelli
Brockport,NY
Summary
Dedicated Dance Instructor with success planning lessons and choreography, as well as coaching individual students in the absence of the primary Instructor. Works well with both experienced students and those new to dance. Energetically contributes to Wegmans Food Markets, enhancing customer loyalty through exceptional service and conflict resolution. Excels in resolving customer complaints, enhancing loyalty, and fostering a positive work environment. Skilled in critical thinking and student engagement, consistently achieving high customer satisfaction and student success rates.
Overview
6
6
years of professional experience
Work History
Cashier/Self Checkout Assistant
Wegmans Food Markets, Inc
06.2021 - Current
- Greets customers entering the store and responds promptly to customer needs.
- Operates cash registers for cash, check, and credit card transactions.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeated business.
- Responds to customer requests for products, services, and company information.
- Builds rapport with customers through understanding their unique needs and preferences.
Dance Teacher's Assistant
Grand Island Dance Center
09.2018 - 06.2023
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to unfamiliar dance techniques.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines and moves to work toward set goals.
- Assisted with the coordination and administration of complete dance programs.
Education
Bachelor of Science - Earth Science Teacher Education
SUNY College At Brockport
Brockport, NY05.2027
High School Diploma -
Grand Island Senior High School
Grand Island, NY06.2023
Skills
- Student Engagement
- Lesson Planning
- Critical Thinking
- Strong Interpersonal Skills
- Classroom Management
- Work Ethic and Integrity
- Patience and Empathy
- Customer Service
- Customer Complaint Resolution
- Customer Satisfaction
Timeline
Cashier/Self Checkout Assistant
Wegmans Food Markets, Inc
06.2021 - Current
Dance Teacher's Assistant
Grand Island Dance Center
09.2018 - 06.2023
Bachelor of Science - Earth Science Teacher Education
SUNY College At Brockport
High School Diploma -
Grand Island Senior High School