Maria Obregon
San Diego,CA
Summary
Versatile and dynamic professional with a proven track record at Wells Fargo, enhancing customer satisfaction through personalized banking solutions and exceptional service. Fluent in Spanish and English, with exemplary multitasking abilities and attention to detail. Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo
01.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Promoted financial products by maintaining excellent service offering knowledge.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Sales Associate
TJ Maxx
03.2019 - 01.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Medical Support Assistant
Captain James A. Lovell Federal Health Care Center
01.2010 - 05.2011
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Used VIsta to maintain and record patient data and generate reports.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Assisted in the set up of DOD and FHCC Clinics during the merger of the Naval Hospital Great Lakes and the North Chicago VA Medical Center
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Assistant Leading Petty Officer
Naval Hospital Yokosuka
06.2004 - 06.2007
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Handled administrative requirements, maintained records and submitted operational reports.
- Mentored and supervised 13 personnel within unit, providing positive guidance for professional and personal development.
- Assisted Doctors with the treatment and care of over 10 thousand patients.
- Kept detailed records of patient treatments and needs throughout medical processes.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Associate of Applied Science - Le Cordón Bleu Culinary Arts
The Cooking And Hospitality Institute of Chicago
Chicago, IL02.2009
Skills
- Bilingual ( Spanish & English)
- Computer Skills
- Telephone Etiquette
- Medical Terminology
- Multitasking Abilities
- Customer Service
- Public Notary
- Data Entry
- Attention to Detail
- Schedule Management
Accomplishments
Military Service
United States Navy 2001-2007
National Defense Medal
Global War on Terrorism Service Medal
Certification
Notary Public
Languages
Spanish
Full Professional
Timeline
Associate Personal Banker
Wells Fargo
01.2022 - Current
Sales Associate
TJ Maxx
03.2019 - 01.2022
Medical Support Assistant
Captain James A. Lovell Federal Health Care Center
01.2010 - 05.2011
Assistant Leading Petty Officer
Naval Hospital Yokosuka
06.2004 - 06.2007
Associate of Applied Science - Le Cordón Bleu Culinary Arts
The Cooking And Hospitality Institute of Chicago
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