Maria Oliveira
Delran
Summary
Dedicated professional with strong customer service skills. Proven ability to manage high-pressure situations while maintaining guest satisfaction and fostering positive relationships.
Adaptable and customer-focused individual with a versatile background in hospitality. Known for exceptional multitasking abilities and strong communication skills, ready to enhance guest experiences and drive operational efficiency.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Host/Server/Bartender/Travel Trainer
Tommy's Tavern and Tap
Cherry Hill, NJ
03.2024 - Current
- Welcomed and seated guests, ensuring a pleasant dining experience.
- Managed reservation system efficiently to optimize seating arrangements.
- Communicated wait times clearly to guests, enhancing customer satisfaction.
- Coordinated with servers and kitchen staff to streamline service flow.
- Assisted in training new hosts on front-of-house operations and procedures.
- Maintained cleanliness and organization of host stand and entry area.
- Handled guest inquiries and concerns professionally, fostering positive relationships.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Processed customer orders accurately using point-of-sale system, ensuring efficient transactions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Pat's Select
Cinnaminson, NJ
08.2021 - 03.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Criminal Justice
Rowan College At Burlington County
Mount Laurel, NJ05-2028
High School Diploma -
Burlington County Institute of Technology
Westampton, NJ06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest relations
- Foreign language skills
- Verbal and written communication
- Customer engagement
- Hospitality and accommodation
- Effective multitasking
- Customer service expertise
- Cleaning and sanitation
- Calm demeanor
- Positive and professional
- Flexible and adaptable
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Swimming
- Gym Workouts
- Reading
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Host/Server/Bartender/Travel Trainer
Tommy's Tavern and Tap
03.2024 - Current
Server
Pat's Select
08.2021 - 03.2024
Criminal Justice
Rowan College At Burlington County
High School Diploma -
Burlington County Institute of Technology