Dependable medical team member with 5 years of experience in medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
9
9
years of professional experience
Work History
Intake Specialist
NYU Medical Center
Astoria, NY
07.2023 - Current
Maintained accurate records of all patient interactions, according to agency policies and procedures.
Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Answered incoming calls in a professional manner and directed them to the appropriate personnel.
Responded to inquiries from patients regarding billing, scheduling and appointment changes.
Processed payments for co-pays or services rendered using computerized billing software programs.
Performed data entry tasks related to patient information into various databases.
Maintained medical records, ensuring accuracy, compliance, and confidentiality.
Managed physician calendar, scheduling patient appointments and procedures.
Medical Assistant
Manhattan Orthopedic & Sports Medicine Group
New York, NY
06.2021 - 07.2023
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Patient Care Coordinator
East Coast Orthotic & Prosthetic
New York, NY
07.2019 - 06.2021
Scheduled evaluations and procedures for patients.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Submitted various medication requests electronically.
Managed logistics for patient intake and implementation of appropriate courses of treatment.
Gathered patient data and monitored patient progress at during therapy stages.
Explained policies, procedures and services to patients.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Used sliding payment scale to assess fair charges for patient healthcare.
Educated patients and caregivers in the use of at-home healthcare equipment.
Medical Secretary
Nuview Medical Center
New York, NY
02.2015 - 04.2019
Answered phone calls to provide assistance, information and medical personnel access.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Conducted patient intake interviews to collect medical information and insurance details.
Managed physician calendar, scheduling patient appointments and procedures.
Prepared and sent financial statements to support bookkeeping functions.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Provided patient information to facilitate timely admissions and discharges.
Managed unit call reception and routed calls to correct department.
Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Education
Associate of Applied Science - Surgical Technology
Mandl School
New York, NY
07.2023
Skills
Proper Sterilization Techniques
Charting Expertise
Professional Bedside Manner
Wound Care and Irrigation
Treatment Room Preparation
Examination Preparation
Understands Medical Procedures
Taking Client Histories
Customer Service
Supply Ordering
Cleaning and Sterilizing
PPE Use
Orthopedic Device Knowledge
Brace Application
Suture Removal
Measuring and Fitting Skills
Aseptic Techniques
Wound Cleaning and Care
COVID-19 Swabber
Languages
Spanish
Native/ Bilingual
Timeline
Intake Specialist
NYU Medical Center
07.2023 - Current
Medical Assistant
Manhattan Orthopedic & Sports Medicine Group
06.2021 - 07.2023
Patient Care Coordinator
East Coast Orthotic & Prosthetic
07.2019 - 06.2021
Medical Secretary
Nuview Medical Center
02.2015 - 04.2019
Associate of Applied Science - Surgical Technology
Mandl School
Similar Profiles
Maribel PaganMaribel Pagan
Patient Service Associate at NYU Medical CenterPatient Service Associate at NYU Medical Center