Maria Orlovscaia
Overview
4
4
years of professional experience
Work History
Crew Member
Pizza Guys
Sacramento
01.2020
- Provided excellent customer service, answering questions and making menu item recommendations
- Prepared ordered food items, following all food safety regulations and honoring customer requests
- Accurately took customer orders and communicated that information to the kitchen staff
- Successfully resolved complaints and concerns to customer satisfaction
- Cleaned the restaurant including sweeping and mopping floors, wiping down surfaces, and removing trash.
Clerk II Linehaul Dispatch
Estes Express Lines
West Sacramento, CA
12.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Answer telephones with a heavy call volume and direct calls with accuracy
- Assist with handling despatch phone to assist with customer and drivers
- Ensure drivers are coordinated timely and efficiently
- Work with drivers to resolve any load/customer problems
- Responsible for and ensures paperwork associated with the line haul operation is handled timely and properly
- Responsible for proper communication to drivers via; phone fax or email.
Pre-Clerk
R&L Carriers
Sacramento
01.2020 - 01.2021
- Worked with customers at the front desk, ensuring that their paperwork was up to date
- Explained pick-up and drop-off process to customers and answered their questions
- Managed driver paperwork and accurately entered information into records system
- Scheduled pickup and delivery appointments for customers
- Assisted drivers, providing delivery information and directions as needed.
Education
Airline/Travel Specialist Diploma -
International Air and Hospitality Academy
Vancouver, WashingtonSkills
Customer Satisfaction
Prioritization
Customer Service
Safety awareness
Verbal and written communication
Fluent Bilingualism
Timeline
Clerk II Linehaul Dispatch
Estes Express Lines
12.2022 - Current
Crew Member
Pizza Guys
01.2020
Pre-Clerk
R&L Carriers
01.2020 - 01.2021
Airline/Travel Specialist Diploma -
International Air and Hospitality Academy