Maria Ortiz
Orlando,FL
Summary
Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts, and solving diverse problems.
Overview
27
27
years of professional experience
Work History
Fine Jewelry Sales Associate
Macys Department Store
Orlando, FL
03.2021 - Current
- Greeted customers and provided exceptional customer service.
- Performed daily opening and closing duties such as setting up registers, restocking, and counting cash drawers.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
Donation Services Associate
Goodwill Industries of Central Florida
Orlando, FL
01.2020 - 03.2021
- Built relationships with customers by providing friendly customer service.
- Inspect all donations and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
- Track and report donation levels daily to ensure trailers do not become overstocked.
Residential Program Instructor
Humanidad Inc.
Wethersfield, CT
01.2017 - 12.2019
- Maintained detailed records of client interactions and progress notes.
- Administered medications as instructed by physician or nurse practitioner.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Accompanied clients to doctors' offices or on other trips outside home.
Sales Associate
JCPenney
Manchester, CT
12.2014 - 01.2017
- Assisted customers with product selection.
- Restocked as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
Elementary School Teacher
Ramon Luis Rivera Elementary School
Aguas Buenas, Puerto Rico
08.1997 - 07.2014
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Encouraged student curiosity and continuous learning by incorporating innovative teaching strategies.
- Communicated regularly with parents and guardians regarding student progress and concerns.
Education
Certification - Secondary Spanish
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR12-2005
Master of Arts - Education
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR05-2002
Bachelor of Science - Human Services
Springfield College
Springfield, MA05-1994
Skills
- First-aid and CPR
- Safety processes and procedures
- Documentation And Reporting
- Risk Assessment
- Care Plan Management
- Behavioral Management
- Community Resource Navigation
- Case Documentation
- Records Maintenance
- Mental Health Support
Timeline
Fine Jewelry Sales Associate
Macys Department Store
03.2021 - Current
Donation Services Associate
Goodwill Industries of Central Florida
01.2020 - 03.2021
Residential Program Instructor
Humanidad Inc.
01.2017 - 12.2019
Sales Associate
JCPenney
12.2014 - 01.2017
Elementary School Teacher
Ramon Luis Rivera Elementary School
08.1997 - 07.2014
Certification - Secondary Spanish
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Master of Arts - Education
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Bachelor of Science - Human Services
Springfield College
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