Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria ortiz

Sarasota,FL

Summary

Area manager with experience in transforming underperforming teams into high-performing units. Skilled in conflict resolution, staff training, and optimizing operations to exceed company goals with over 7 years of customer service experience, with a proven track record of resolving complex issues quickly and earning customer loyalty.

Overview

2
2
years of professional experience

Work History

Housekeeper

Hotel Pro
10.2024 - Current
  • Maintained cleanliness and organization in guest rooms to enhance visitor satisfaction.
  • Executed daily cleaning tasks, including vacuuming, dusting, and sanitizing surfaces efficiently.
  • Collaborated with team members to uphold high standards of cleanliness throughout the hotel premises.
  • Adapted quickly to changing priorities while maintaining attention to detail in all cleaning tasks.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Assisted in training new staff on cleaning procedures and safety protocols for consistency.

Area Manager Southeast Florida Region

Stockton Maintenance Group
06.2024 - 01.2026
  • Managed staff schedules to optimize workforce efficiency and service delivery.
  • Conducted regular site inspections to assess performance and identify areas for improvement.
  • Monitored inventory levels, coordinating timely procurement of supplies and equipment as needed.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Transformed underperforming teams into productive, profitable teams.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Business Administration

Lumen Gentium Catholic University Foundation
Colombia

Associate of Science - Senior Management

Universidad San Buenaventura
Colombia

Skills

  • Teamwork
  • Customer service
  • Great attention to detail
  • Conflict resolution

Languages

English
Limited Working

Timeline

Housekeeper

Hotel Pro
10.2024 - Current

Area Manager Southeast Florida Region

Stockton Maintenance Group
06.2024 - 01.2026

Bachelor of Science - Business Administration

Lumen Gentium Catholic University Foundation

Associate of Science - Senior Management

Universidad San Buenaventura
Maria ortiz