Maria Pagalis
Stratford,CT
Summary
Collaborative Key Account Manager & Analyst with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
7
7
years of professional experience
Work History
Key Accounts Manager, Insights & Data Analyst
Vibrant Health
03.2020 - Current
- Manage a portfolio of key accounts, generating ~$8.5M in annual revenue, ~40% of company revenue.
- Lead complex data analysis projects leveraging BI and TPO tools to present accomplishments and strategic plans to stakeholders, driving brand performance and resulting in an ~8% revenue increase from existing accounts.
- Managed the successful onboarding of a new key retail account, introducing 8 products, generating a ~5% increase in department revenues.
- Build and automate over 100 NetSuite searches, reports, and dashboards reducing processing times by 35% and improving data collection/result accuracy by 75%.
- Provide valuable insights to product development teams based on market research and customer feedback, driving innovation in offerings.
Key Accounts Coordinator
Vibrant Health
06.2019 - 03.2020
- Managed portfolio of key accounts generating ~$3M annually.
- Increased revenue by ~10% in existing accounts by tracking performance, identifying upselling opportunities and presenting relevant product offerings to clients.
- Led the automation of EDI software for 3 DSD key accounts, reducing order processing times by 60% and eliminating manual entry errors entirely.
- Developed and implemented process improvements to efficiently dispute deductions, resulting in recouping +$100K annually.
- Strengthened relationships with key clients by addressing concerns and implementing customized solutions.
Customer Service, Product Specialist
Vibrant Health
11.2018 - 06.2019
- Addressed telephone, email, and live web chat inquiries from more than 50 customers daily, educating consumers on products and providing solutions for problems/concerns ensuring a positive customer experience
- Manually processed all DSD key account, independent store, and consumer orders with over 98% accuracy
- Onboarded new web chat software for small businesses, reducing costs by ~20%.
Senior Administrative Coordinator
GEARUP, St. John's University
05.2017 - 11.2018
- Supervised clerical staff of 5-10 student workers and 5-10 graduate assistants
- Maintained the integrity of all data in MS Access Database (federal grant) and Online Database (state grant) for reporting and auditing
- Implemented quarterly internal audits to ensure compliance with grant regulations and protocols, resulting in increased preparedness and efficiency for formal annual program audits.
Education
Bachelor of Science - Chemistry
St. John's University
Queens, NY05.2017
Skills
- Data Cleaning & Analysis
- Data Visualization
- SQL
- R
- MS Suite
- Time Management
- Leadership
- Project Management
- Communication & Customer Service
- Account Acquisition
- Contract Negotiation
Personal Information
Title: Key Accounts Manager, Insights & Data Analyst
Timeline
Key Accounts Manager, Insights & Data Analyst
Vibrant Health
03.2020 - Current
Key Accounts Coordinator
Vibrant Health
06.2019 - 03.2020
Customer Service, Product Specialist
Vibrant Health
11.2018 - 06.2019
Senior Administrative Coordinator
GEARUP, St. John's University
05.2017 - 11.2018
Bachelor of Science - Chemistry
St. John's University
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