Maria Palacios
Phoenix,AZ
Summary
Proven expertise in client communication and case evaluation, honed at Gillespie Shields & Taylor Law Firm. Enhanced attorney productivity and client satisfaction through effective coordination and empathy. Demonstrated confidentiality compliance, achieving a seamless blend of hard and soft skills to address and resolve legal matters efficiently.
Overview
8
8
years of professional experience
Work History
Legal Intake Specialist
Gillespie Shields & Taylor Law Firm
7319 N. 16TH St.
07.2023 - Current
- Facilitated effective communication among team members by organizing regular meetings to discuss ongoing cases, updates, and priorities.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
Dispatcher
Brewers Heating & Air
9111 S Hardy Dr, Tempe, AZ 85284
01.2023 - 06.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Identified trends in product issues, providing valuable insights for design improvements and reducing future warranty concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Verified client information by analyzing existing evidence on file.
CSR
Emergency Air Heating And Cooling
4330 W Chandler Blvd Suite #1, Chandler, AZ 85226
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Dispatcher
AAA Full Transportation
4525 E. University Drive
01.2016 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored vehicle locations to coordinate timely arrivals.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
Education
High School Diploma -
INSTITUTO ISEC PREPARATORIA
Nogales,SonoraSkills
- Case Evaluation
- Client Communication
- Confidentiality Compliance
- Client Confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Legal Intake Specialist
Gillespie Shields & Taylor Law Firm
07.2023 - Current
Dispatcher
Brewers Heating & Air
01.2023 - 06.2023
CSR
Emergency Air Heating And Cooling
01.2023 - 06.2023
Dispatcher
AAA Full Transportation
01.2016 - 12.2022
High School Diploma -
INSTITUTO ISEC PREPARATORIA