Maria Pantoja
Tremonton,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Housing Director/Bilingual Victim Advocate/Case Manager
New Hope Crisis Center
2021.04 - Current
- Constructed a referral list of agencies and community resources for victims to provide aftercare services.
- Provided comprehensive assessment, goal setting, and service plans with an average of 6 clients on a daily basis.
- Developed safety plans to meet victims' assessment of need.
- Attended monthly interagency meetings and networked to create community partnerships.
Lead Bank Teller
Elevate Federal Credit Union
2013.10 - 2021.04
- Identified potential needs through observation, questioning, and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to the validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted an average of 50 customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Introduced customers to other bank team members to help meet financial needs.
- Created a teller schedule to keep weekly and weekend shifts properly staffed.
- Investigated and promptly resolved issues with patron accounts.
- Counted, verified, and handled weekly and daily bank deposits and armored car transactions.
- Executed wire transfers, stop payments, and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to the correct destinations.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest, and change for customer transactions.
Education
Master of Science - Social Work
Boise State University
Boise, ID08.2024
Bachelor of Science - Social Work
Utah State University
Logan, UT08.2022
Skills
- Caseload Management
- Crisis Situations
- Victim Services
- Treatment Recommendations
- Victim Advocacy
- Verbal and written communication
- Compassionate communication
- Basic First Aid
- Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Housing Director/Bilingual Victim Advocate/Case Manager
New Hope Crisis Center
2021.04 - Current
Lead Bank Teller
Elevate Federal Credit Union
2013.10 - 2021.04
Master of Science - Social Work
Boise State University
Bachelor of Science - Social Work
Utah State University
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