Sirenides Caceres
Odessa,TX
Summary
Dynamic bilingual Patient Advocate with a proven track record at Elevate PFS, excelling in client relationship building and healthcare navigation. Adept at resolving complex patient inquiries with empathy, while maintaining meticulous records and ensuring quality assurance. Recognized for enhancing patient access to resources and consistently meeting targets through proactive problem-solving and effective communication.
Overview
17
17
years of professional experience
Work History
Bilingual Patient Advocate
Elevate PFS
Odessa, Texas
07.2024 - Current
- Assisted patients in navigating government assistance processes and understanding benefits.
- Coordinated patient appointments and follow-up information for optimal service delivery.
- Educated patients on available resources and support services within the government entities.
- Resolved patient inquiries and complaints with empathy and professionalism.
- Maintained accurate records of patient interactions and advocacy efforts in systems.
- Provided training to new staff on best practices in patient advocacy services.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Collaborated with hospital staff members to ensure quality of information was provided at all times.
- Organized patient records and updated information in the hospital database system.
- Gathered and analyzed patient information to determine special program eligibility, such as Medicaid, Medicare, SSI, SSDI, and Victim of Crime applications.
- Assisted with the completion of Medicaid and disability paperwork for patient coverage.
- Helped patients understand care, coverage, and payment responsibilities and rights.
- Maintained a thorough knowledge of medical treatments and procedures.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Documented patient activities, problems with coverage, and hospital actions.
- Managed database of patient information and frequently used computerized systems to track details.
Spanish Medical Interpreter
Language Line Solutions Via Kelly Services
Odessa, TX
08.2021 - 06.2024
- Facilitated effective communication for Spanish-speaking patients during medical appointments.
- Bridged language barriers, ensuring equal healthcare access for diverse populations.
- Interpreted medical terminology accurately to support proper diagnosis and treatment plans.
- Coordinated appointment schedules, enhancing accessibility for Spanish-speaking patients.
- Collaborated with healthcare teams to address patient needs effectively.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines.
- Adapted interpretations to meet cultural contexts and improve patient understanding.
- Occasionally provided translation services for departments like auto insurance and legal inquiries.
Makeup Artist
Freelance Artist
11.2018 - 11.2021
- Christian Dior
- It Cosmetics,
- Makeup For Ever USA and Caudalie USA, Supported clients and educated staff in various store locations throughout Central Florida in makeup, skincare enhancement and sales strategies in world renowned cosmetics and brands
- Met or exceeded client expectations by creating desired looks for occasions such as weddings, formals and just everyday self esteem boost
- Covered scars, tattoos, rosacea, vitiligo, and acne with expert makeup application
- Built thriving business by developing reputation for expert beauty product knowledge and artistry
- Met targets consistently by working hard and with strong attention to detail
- In several Sephora and
- Ulta Beauty in he central Fla Area.
Makeup Artist/ Skin Care Consultant
Disney
08.2014 - 05.2016
- Met or exceeded client expectations by creating desired looks for occasions such as weddings,formals, fashion shows, and movie premieres
- Built thriving business by developing reputation for expert beauty product knowledge and artistry
- Wrote out makeup sheets outlining the techniques and product uses and documented specific looks with photographs
- Cleansed and toned the skin of each person to prepare it for the application of makeup
- Evaluated the individual skin type of each client,adjusting techniques to minimize skin irritation or breakouts
- Satisfied customers every day with fast, friendly,and knowledgeable support for skin care needs
- Provided cosmetology services on national campaigns for a global, iconic brand
- Built thriving business by developing reputation
Data Entry Agent
Healthfirst Insurance
08.2011 - 05.2013
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent completed entries for evaluation and final approval.
- Evaluated source documents to locate needed information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Searched, extracted and interpreted information to determine correct input procedure.
Crane Operator Dispatcher
Beyel Brothers Crane And Rigging
11.2008 - 07.2011
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Monitored company inventory to keep stock levels and databases updated.
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Functional Nutrition Certification - Functional Nutrition
Functional Nutrition Alliance
California 11.2024
Master Makeup Artist - Make-Up
NY Makeup Academy
New YorK, NY07.2020
Cosmetology Certification - Beauty
Carrier Training Institute Of Florida
Apopka, FL07.2001
Associate of Science - Paramedicine
LaGuardia Community College
Long Island City, NY02-1996
Associate of Science - Medicine
Universidad Pedro Enriquez Urena
Santo Domingo, Rep Dom04-1995
High School Diploma - Science
Maynard Evans High School
Orlando, FL05.1993
Skills
- Client relationship building
- Maintain continuity
- Empathy and understanding
- Problem solving
- Patience and resilience
- Product knowledge
- Time management
- Meeting targets consistently by working hard and with strong attention to detail
- Supporting sales operations by completing assignments with a strong focus on quality
- Positive attitude
- Determining targets and implementing plans to achieve goals at the individual and group levels
- Meeting targets consistently by working hard and with strong attention to detail
- Collaborating well with team members to carry out daily assignments and achieve targets
- Bilingual communication
- Patient advocacy
- Customer service
- Data management
- Appointment coordination
- Medical terminology
- Resource education
- Team collaboration
- Reporting
- Quality assurance
- Caseload management
- Proactive problem-solving
- Computer savvy
- Technical assistance
- Verbal and written communication
- Healthcare navigation
- Records maintenance
References
References available upon request.
Timeline
Bilingual Patient Advocate
Elevate PFS
07.2024 - Current
Spanish Medical Interpreter
Language Line Solutions Via Kelly Services
08.2021 - 06.2024
Makeup Artist
Freelance Artist
11.2018 - 11.2021
Makeup Artist/ Skin Care Consultant
Disney
08.2014 - 05.2016
Data Entry Agent
Healthfirst Insurance
08.2011 - 05.2013
Crane Operator Dispatcher
Beyel Brothers Crane And Rigging
11.2008 - 07.2011
Functional Nutrition Certification - Functional Nutrition
Functional Nutrition Alliance
Master Makeup Artist - Make-Up
NY Makeup Academy
Cosmetology Certification - Beauty
Carrier Training Institute Of Florida
Associate of Science - Paramedicine
LaGuardia Community College
Associate of Science - Medicine
Universidad Pedro Enriquez Urena
High School Diploma - Science
Maynard Evans High School
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